Experience Insights Analyst

First Command; Fort Worth (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

First Command is seeking a Customer Insights Analyst to transform experience, behavioral, operational, and research data into connected insights that guide client-focused decisions. You will apply the Experience Measurement Framework to connect signals with outcomes and uncover moments that matter.

Reporting to the Associate Director, Client Experience, you will build dashboards, craft data stories, and collaborate across functions to translate findings into actionable recommendations for both

Qualifications

• 3+ years of experience in customer, market, experience, or business insights with quantitative and qualitative analysis.
• Experience combining research, survey, behavioral, operational, and business data to generate actionable insights.
• Experience developing dashboards, visualizations, reports, or executive-ready data stories using tools such as Power BI or comparable platforms.
• Experience managing insights or analytical work from business question through analysis, recommendation, and activation.
• Proficiency with data visualization and experience platforms such as Power BI, Qualtrics, Google Analytics, Medallia, or comparable tools.

Responsibilities

• Synthesize experience feedback, behavioral, operational, journey, research, and business data to identify patterns, drivers, emerging needs, and opportunities.
• Apply the Experience Measurement Framework to support consistent measurement and connect experience measures to strategic priorities and business outcomes.
• Analyze priority client journeys to identify moments that matter, friction points, performance trends, and opportunities for improvement.
• Partner with Journey Management and cross-functional teams to establish journey measures and translate insights into prioritized actions.
• Use appropriate analytical and statistical methods to evaluate trends, relationships, root causes, and changes in client behavior and experience performance.
• Develop clear visualizations, reports, and data stories that translate complex findings into practical recommendations and decision support.

Skills

Data analysis

Data storytelling

Data visualization

Project management

Stakeholder collaboration

Education

Bachelor's degree or equivalent experience in business analytics or related field

Tools

Power BI

Qualtrics

Google Analytics

Medallia

Job description

First Command is seeking a Customer Insights Analyst to transform experience, behavioral, operational, and research data into connected insights that guide client-focused decisions. You will apply the Experience Measurement Framework to connect signals with outcomes and uncover moments that matter.

Reporting to the Associate Director, Client Experience, you will build dashboards, craft data stories, and collaborate across functions to translate findings into actionable recommendations for both