Experience Guide Supervisor (Front Desk Supervisor) - Santa Monica

The NOW; Los Angeles (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

The NOW Massage is seeking an Experience Guide Supervisor to lead their team in Los Angeles. The role involves mentoring staff, ensuring exceptional guest experiences, and maintaining operational efficiency. Candidates should possess strong sales and supervisory experience to enhance team performance and development.

Benefits

Medical, dental, and vision benefits

401K retirement plan

Paid time off and holidays

Qualifications

• Sales and service-related experience required.
• Key-holder and/or supervisory experience preferred.

Responsibilities

• Assist in leading and mentoring the Experience Guide team.
• Handle guest service complaints and operational needs.
• Train new Experience Guides and provide team coverage.

Skills

Sales and service-related experience

Leadership

Job description

The Experience Guide Supervisor is responsible for assisting in the leadership and mentoring of the Experience Guide team and the seamless operations of the facility. Acts as management on duty in absence of other management. Includes same responsibilities as Experience Guide job summary, while leading by example. Guiding the team in goal setting and tracking, optimizing schedules and guest experience and recovery.As a member of the leadership team, this role also includes people management responsibilities such as coaching, providing feedback, and supporting team performance and development. This position may involve additional duties as necessary to maintain operational efficiency and security.

Responsibilities

• Be an inspiration and ambassador of professionalism representing The NOW brand.
• Lead by example in the areas of sales and guest service.
• Represent leadership in their absence in handling internal and external guest service complaints and/or concerns.
• Maintain excellent attendance.
• Safeguarding guest financial data
• Assist in training all new Experience Guides
• Be accountable for transactional corrections and follow up as requested by Manager.
• Act in a leadership capacity and assist the Management in all facility needs.
• Act as a liaison between the Experience Guides and Leadership team.
• Assist Leadership in providing coverage of Experience Guide shifts due to illness, etc.
• Attend and assist with all necessary staff training sessions and meetings.
• Share suggestions, voice challenges or any specific concerns to the Leadership Team.
• Collaborate with the Leadership Team during regular meetings regarding any improvements.
• This position reports to the General Manager or acting Management of the location.

Qualifications

• Sales and service-related experience
• Key-holder and/or supervisory experience preferred

Company Overview

The NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within. The NOW Massage’s goal is to offer high-quality, customizable massage services without the time commitment and cost of a traditional spa. The NOW Massage’s interiors have been recognized by the press and influencers for its elevated aesthetic, inspired by exotic destinations from around the world. With boutiques currently open from coast to coast and steady expansion on the horizon, The NOW Massage is looking forward to bringing its thoughtfully crafted menu, healing products, and signature design to cities all over the United States. For more information, please visit thenowmassage.com.

Company Purpose/Mission

Self-Care is Essential The NOW is designed as a refuge to help you disconnect from the outside world and reconnect within. We are where you go to turn down the noise so you can listen to what your body needs. We say show up for yourself so you can better support others. Relax your body. Reset your soul. Start NOW.

We design our services to be convenient, affordable, and high-quality always. The menu of customizable enhancements makes personalizing your service simple. Our interiors are recognized for their elevated aesthetic, inspired by exotic destinations from around the world.

Company Values

Brand Truths

LIVE IN THE NOW

Be Present. Take time to recharge and reconnect within.

KINDNESS IS MAGIC

Positive energy always. Create a circle of warmth and compassion from welcoming guests to giving back to your community.

CARE FOR THOSE WHO CARE FOR OTHERS

Foster an environment where team members feel valued, recognized, and rewarded.

AUTHENTICITY ALWAYS

Open and transparent communication with our inner circle and guests.

Expected Work Hours:

• Ability to work flexible hours, including evenings, weekends, holidays
• Pay Range: $23.00/hour.
• Benefit package includes medical, dental, vision, Life/AD&D, 401K, paid time off, and holidays.
  

The Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.