Experience Guide Front Desk Associate

The NOW Somerville; Somerville (NJ); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a passionate Experience Guide to enhance guest experiences and drive sales in a vibrant, supportive environment. This role involves greeting guests, booking appointments, and promoting memberships while ensuring smooth daily operations. The ideal candidate will thrive in a fast-paced setting, possess strong communication skills, and have a genuine enthusiasm for guest service. Join a company that values self-care and community, where your contributions will be recognized and rewarded. If you enjoy working with people and are ready to make a difference, this opportunity is perfect for you!

Benefits

Competitive compensation

Generous commissions

Flexible work hours

Supportive team environment

Qualifications

• Preferred sales and service-related experience.
• Excellent guest service and communication skills required.

Responsibilities

• Provide top-level service for guests and team members.
• Drive enhancement and membership sales through education.
• Maintain a positive attitude and contribute to a happy workplace.

Skills

Guest service skills

Sales experience

Communication skills

Problem-solving skills

Detail-oriented

Team player

Job description

An environment where diversity is celebrated.

A positive, empathetic, and supportive team and company.

Aesthetically inspiring work environment.

Competitive compensation + generous commissions.

Schedule / Expected Work Hours:

Ability to work flexible hours, including evenings, weekends, holidays.

Please list your hours of operations and shift hours.

Job Summary

The Experience Guide is responsible for the guest experience, selling enhancements and memberships, maintaining the reception area, and ensuring the seamless daily operations of the boutique. This includes but is not limited to greeting and assisting guests regarding services and products, booking appointments, promoting memberships, customizing the guest’s massage, and handling payment for services performed.

Responsibilities

1. Provide top-level service for guests and team members.
2. Warmly greet and check in guests.
3. Actively drive enhancement, membership, and gift card sales by passionately educating guests about our services, memberships, and retail offerings.
4. Accurately and effectively book, edit, and cancel massage appointments.
5. Open/close the boutique each day according to standard operating procedures.
6. Resolve guest issues.
7. Ensure guest areas are maintained to standard.
8. Maintain a positive attitude and contribute toward a healthy & happy workplace.
9. Collaborate with the leadership team to ensure best practices and foster innovation.

Qualifications

1. Sales and service-related experience preferred.
2. Ability to be efficient and detail-oriented in a fast-paced environment.
3. Must have enthusiasm and possess excellent guest service skills.
4. Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW.
5. Enjoy working with people and possess a friendly and outgoing personality.
6. Possesses problem-solving and troubleshooting skills.
7. Must be a team player.

Company Overview

The NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within. The NOW Massage’s goal is to offer high-quality, customizable massage services without the time commitment and cost of a traditional spa. The NOW Massage’s interiors have been recognized by the press and influencers for its elevated aesthetic, inspired by exotic destinations from around the world. With boutiques currently open from coast to coast and steady expansion on the horizon, The NOW Massage is looking forward to bringing its thoughtfully crafted menu, healing products, and signature design to cities all over the United States. For more information, please visit thenowmassage.com.

Company Purpose/Mission

Self-Care is Essential. The NOW is designed as a refuge to help you disconnect from the outside world and reconnect within. We are where you go to turn down the noise so you can listen to what your body needs. We say show up for yourself so you can better support others. Relax your body. Reset your soul. Start NOW.

We design our services to be convenient, affordable, and high-quality always. The menu of customizable enhancements makes personalizing your service simple. Our interiors are recognized for their elevated aesthetic, inspired by exotic destinations from around the world.

Company Values

1. LIVE IN THE NOW: Be Present. Take time to recharge and reconnect within.
2. KINDNESS IS MAGIC: Positive energy always. Create a circle of warmth and compassion from welcoming guests to giving back to your community.
3. CARE FOR THOSE WHO CARE FOR OTHERS: Foster an environment where team members feel valued, recognized, and rewarded.
4. AUTHENTICITY ALWAYS: Open and transparent communication with our inner circle and guests.

This franchise is independently owned and operated by a franchise owner. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to The NOW Massage Corporate.