Experience Guide Front Desk Associate

The NOW RiNo; Livingston (NJ); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an Experience Guide to enhance guest experiences at their boutique. This role involves greeting guests, managing appointments, and promoting memberships while ensuring smooth daily operations. Ideal candidates will possess strong communication and sales skills, thrive in a fast-paced environment, and have a passion for customer service. Join a company that values innovation and teamwork, offering a unique opportunity to contribute to a welcoming and healing atmosphere. If you're enthusiastic and enjoy working with people, this position could be the perfect fit for you.

Benefits

Commission

IRA

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Paid time off

Vision insurance

Wellness resources

Qualifications

• Detail-oriented with a strong emphasis on guest service and sales.
• Ability to thrive in a fast-paced environment and work independently.

Responsibilities

• Provide exceptional service and assist guests with appointments.
• Drive sales of enhancements, memberships, and gift cards.
• Maintain a positive and organized boutique environment.

Skills

Guest service skills

Sales experience

Communication skills

Multi-tasking

Problem-solving skills

Tools

Computer skills

Job description

Benefits:

1. Commission
2. IRA
3. Dental insurance
4. Employee discounts
5. Flexible schedule
6. Health insurance
7. Paid time off
8. Vision insurance
9. Wellness resources

The NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within. The NOW Massage’s goal is to offer high-quality, customizable massage services without the time commitment and cost of a traditional spa. The NOW Massage’s interiors have been recognized by the press and influencers for its elevated aesthetic, inspired by exotic destinations from around the world. With boutiques currently open from coast to coast and steady expansion on the horizon, The NOW Massage is looking forward to bringing its thoughtfully crafted menu, healing products, and signature design to cities all over the United States. For more information, please visit thenowmassage.com.

Job Summary

The Experience Guide is responsible for the guest experience, selling enhancements and memberships, maintaining the reception area, and ensuring the seamless daily operations of the boutique. This includes but is not limited to greeting and assisting guests regarding services and products, booking appointments, promoting memberships, customizing the guest’s massage with enhancements, and handling payment for services performed.

Responsibilities:

1. Provide top-level service for guests and team members.
2. Warmly greet and check in guests.
3. Actively drive enhancement, membership, and gift card sales by passionately educating guests about our services, memberships, and retail offerings.
4. Accurately and effectively book, edit, and cancel massage appointments.
5. Open/close the boutique each day according to standard operating procedures.
6. Resolve guest issues.
7. Ensure guest and team areas are maintained to standard.
8. Maintain a positive attitude and contribute toward a healthy & happy workplace.
9. Collaborate with the leadership team to ensure best practices and foster innovation.
10. Know and be able to articulate The NOW mission.
11. Be on time for your shift.

Position Requirements:

1. Sales and service-related experience preferred.
2. Must be detail-oriented and have ability to multi-task.
3. Ability to be efficient and productive in a fast-paced environment.
4. Must have enthusiasm and possess excellent guest service skills.
5. Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW.
6. Enjoy working with people and possess a friendly and outgoing personality.
7. Possesses problem-solving, basic math, and troubleshooting skills.
8. Excellent communication, listening and computer skills. Must be a team player.
9. Be able to work independently and as a team.

The Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

This franchise is independently owned and operated by a franchise owner. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to The NOW Massage Corporate.