Experience Design Specialist I or II - Makerspace

Carroll County Public Library

Westminster (MD)

On-site

USD 31,000 - 55,000

Part time

5 days ago

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Job summary

Carroll County Public Library is seeking an Experience Design Specialist I/II to engage customers in the Exploration Commons Makerspace and assist with design and fabrication needs. You will develop instructional programs and help manage meeting rooms while supporting library resources.

The role covers day, evening, and weekend hours, with opportunities to advance into the II level based on experience. This position emphasizes training, supervision of volunteers, and collaboration with partners.

Qualifications

Experience with makerspace equipment and services.
Ability to design and train others on new tools.
Strong customer service focus and communication skills.

Responsibilities

Delivers exceptional customer service with EC-related questions.
Plans and provides training on Exploration Commons resources.
Manages projects and coordinates maker programs.
Operates meeting rooms' audiovisual systems and maintains equipment.

Skills

Customer service

Communication

Teamwork

Self-motivation

Design software

Training others

Problem solving

Education

High school diploma or GED

Food Protection Manager certification

Associates degree

Bachelor’s degree

LATI training hours

Tools

Adobe Creative Cloud

Autodesk

3D printers

VR gear

Job description

Job Details

Job Location: Exploration Commons - Westminster, MD 21157

Position Type: Part Time w/benefits

Education Level: 4 Year Degree

Salary Range: $31,449.00 - $54,745.60 Salary

Job Shift: Day, Evening, and Weekend Hours

Hours and Salary: 28 hours per week Must be able to work day, evening and weekend hours

Experience Design Specialist I: $31,449.00 - $50,319.36 annually plus benefits. The initial compensation for this position generally falls between $31,449.00 and $33,022.08, contingent upon relevant experience and qualifications.

Experience Design Specialist II: $34,216.00 - $54,745.60 annually plus benefits The initial compensation for this position generally falls between $34,216.00 and $35,926.80, contingent upon relevant experience and qualifications.

Job Summary

Engages customers in the Exploration Commons Makerspace and assists with their design and fabrication needs in person, on the phone, via email, or through social media. Develops and implements instructional programming for the Makerspace. The Experience Design Specialist II – Makerspace position represents a higher level of skill, responsibility, and independence than the Experience Design Specialist I – Makerspace. Facilitates and manages use of the meeting rooms. Provides administrative and clerical support as needed.

Roles, Responsibilities, and Essential Functions

Delivers exceptional customer service by assisting customers with their EC-related questions, including but not limited to, troubleshooting of all EC equipment.

Primarily assigned to the Makerspace but collaborates with and supports the Teaching Kitchen operations as necessary.

Plans, prepares, and provides training and programs on Exploration Commons resources for individuals and groups, ensuring safe operation.

Provides project management for long-term, larger-scale projects or initiatives.

Operates all audiovisual equipment in all meeting rooms.

Maintains Exploration Commons equipment, including basic maintenance and repair, installing and updating software and applications, etc.

Maintains 3D printers and supports centralized 3D printing service.

Maintains and provides systemwide support for maker equipment (3D printers and VR gear).

Creates content and examples to showcase applications of new technology at CCPL.

Provides supervision and oversight for volunteers and interns.

Maintains professional growth and development through participation in library teams, committees, outreach, and training activities.

Learns new skills and technologies to retain proficiency in areas of expertise via online and in-person training.

Works with community partners for program and content creation.

Maintains high quality standards of products and services.

Communicates library policies and procedures to customers as appropriate.

Performs other duties as instructed and assigned.

QualificationsRequired Knowledge, Skills, and Abilities

Thorough knowledge of all CCPL policies, procedures, and guidelines.

Commitment to outstanding internal and external customer service.

Ability to use clear, professional communication to create and tailor instructions based on individual needs and experience.

Ability to work independently and as a member of a team.

Must be a self-starter and motivated to learn new technologies.

Ability to design new objects using available design software.

Ability to learn the use of all equipment located in the makerspace and be able to provide basic training on all equipment.

Ability to maintain effective working relationships with all staff.

Ability to act as a representative of the library to the public.

Education and Experience

Experience Design Specialist I:

Required Qualifications

High school diploma or GED

At least one year of directly related experience with makerspace equipment

Six months or more of customer service or retail experience

Obtain Food Protection Manager certification within the first year of employment

Preferred Qualifications

Associates degree or college coursework in a related field

Instructional experience

Proficiency with design software

Experience Design Specialist II:

Required Qualifications

Bachelor’s degree

One to two years of directly related experience with makerspace equipment

Requires 90 contact hours of approved in-service training through Library Associate Training Institute (LATI) within first 2 years of employment or 9 hours of formal academic course work in library science