Experience Delivery Manager

Association of International Certified Professional Accountants; Durham (NC); Hybrid; USD 88,000 - 112,000; Full time

Job summary

The Association in Durham, NC is seeking a senior marketing lead to deliver high-quality campaigns across owned, shared, and earned channels. You will manage end-to-end campaign development, coordinating strategy, briefs, schedules, squads, and partner concerns to support revenue and audience outcomes.

Reporting to the Experience Delivery Director, this role offers a hybrid schedule with at least two days in the Durham office.

Qualifications

• Bachelor's degree required.
• 7+ years in marketing, digital content management or related fields.
• Experience creating services, solutions, and stories with use-centric design.
• Experience delivering across multiple channels.
• Experience with Agile methodologies.

Responsibilities

• Collaborate with Experience Partners and teams to create programs aligned with proposition strategies.
• Write briefs with SMART goals, deliverables, dates, audiences, and measures.
• Coordinate scheduling with management planning and capacity constraints.
• Activate squads across Learning, Conferences, Online Events, Creative, Content Services, Marketing Operations, Digital Product Management, and more.
• Appoint squad leaders and monitor end-to-end delivery to specifications and outcomes.
• Address concerns from owners and partners and resolve promptly.
• Review delivery practices and squad relationships at least every six months.
• Help direct squad work and ensure delivery by team members.

Skills

Bachelor's degree or higher

Marketing leadership

Multi-channel delivery

Agile methodology

Content management

Education

Bachelor's degree

Job description

About the Role

You will deliver high-quality marketing, content, services, and solutions across owned, shared, and earned channels. You will manage end-to-end campaign development, coordinating proposition strategy, briefs, schedules, squads, partner concerns, and delivery practices to support revenue and audience outcomes. You will report to the Experience Delivery Director and use a hybrid work schedule, of at least two days per week in our Durham office.

You Will

• Participate with Experience Partners, Proposition Owners, and Team Leaders to create programs in consideration of proposition strategies and audience segments.
• Write and submit briefs with SMART goals, channel deliverables, delivery dates, audience outcomes, and measures.
• Align scheduling with Experience Management Planning, integrated calendars, and capacity constraints.
• Activate squad members or seasonal squads across Learning, Conferences, Online Events, Creative, Content Services, Marketing Operations, Digital Product Management, and Global Engagement Center.
• Appoint squad leaders, initiate squad processes, and monitor activity from end-to-end to ensure delivery to specifications and outcomes.
• Respond to concerns from Proposition Owners and partners and work with squads to provide prompt resolution.
• Review delivery practices and working relationships across squads at least every six months.
• Help direct squad work and ensure delivery by squad members.

You Have

• Bachelor's degree
• 7+ years of experience in marketing, digital content management, digital content development or related field.
• Experience creating services, solutions, and stories that provide meaningful and experiences to users through use-centric design.
• Experience delivering across multiple channels.
• Agile methodology

How We Support You

We provide flexibility to help you achieve a good work-life balance. You'll be part of a global, diverse team who foster an environment of inclusion and belonging where you are valued for who you are and where you come from.

We offer benefit options in and out of the workplace, including healthcare, retirement, paid time-off, parental leave, an employee assistance program. We provide resources that support your mental health, and evolve our offerings to meet your needs. We care about our employees' welfare and focus our benefits package on the benefits which support your wellbeing. We also recognize that everyone has different priorities, so in addition to our core benefits to support your health we offer flexible options for you to choose benefits that are right for you, your family and your lifestyle.

We believe in non‑stop learning and are committed to investing in learning opportunities that help you reach your full potential and support your continued development.

About Us

At The Association, a Great Place to Work-Certified company, we are transforming the accounting and finance profession. We are future-focused, empowering the world's most accomplished accountants to stay relevant, meet today's demands, and prepare for tomorrow's challenges through quality education, resources, and training.

Learn more about The Association on LinkedIn and our Career Site .

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

The Salary Range for this role is: $88,000 - $112,000

Please note, this is a standard range and exact compensation may vary. If you'd like to understand more on the salary range, please contact [e-mail]