Experience Delivery Manager

AICPA; Durham (NC); Hybrid; USD 88,000 - 112,000; Full time

Job summary

The Association of International Certified Professional Accountants is seeking an experienced marketing professional to lead end-to-end campaign development across owned, shared, and earned channels from Durham, NC. The role drives proposition strategy, briefs, schedules and delivery practices to support revenue and audience outcomes.

You will report to the Experience Delivery Director and work in a hybrid model with at least two days in the Durham office.

Qualifications

• 7+ years of experience in marketing, digital content management, digital content development or related field.
• Experience creating services, solutions, and stories that provide meaningful experiences to users through use-centric design.

Responsibilities

• Participate with Experience Partners, Proposition Owners, and Team Leaders to create programs in consideration of proposition strategies and audience segments.
• Write and submit briefs with SMART goals, channel deliverables, delivery dates, audience outcomes, and measures.
• Align scheduling with Experience Management Planning, integrated calendars, and capacity constraints.
• Activate squad members or seasonal squads across Learning, Conferences, Online Events, Creative, Content Services, Marketing Operations, Digital Product Management, and Global Engagement Center.
• Appoint squad leaders, initiate squad processes, and monitor activity from end-to-end to ensure delivery to specifications and outcomes.
• Respond to concerns from Proposition Owners and partners and work with squads to provide prompt resolution.
• Review delivery practices and working relationships across squads at least every six months.
• Help direct squad work and ensure delivery by squad members.

Skills

Marketing experience

User-centric design

Job description

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You will deliver high-quality marketing, content, services, and solutions across owned, shared, and earned channels. You will manage end-to-end campaign development, coordinating proposition strategy, briefs, schedules, squads, partner concerns, and delivery practices to support revenue and audience outcomes. You will report to the Experience Delivery Director and use a hybrid work schedule, of at least two days per week in our Durham office.

You Will:

• Participate with Experience Partners, Proposition Owners, and Team Leaders to create programs in consideration of proposition strategies and audience segments.


• Write and submit briefs with SMART goals, channel deliverables, delivery dates, audience outcomes, and measures.


• Align scheduling with Experience Management Planning, integrated calendars, and capacity constraints.


• Activate squad members or seasonal squads across Learning, Conferences, Online Events, Creative, Content Services, Marketing Operations, Digital Product Management, and Global Engagement Center.


• Appoint squad leaders, initiate squad processes, and monitor activity from end-to-end to ensure delivery to specifications and outcomes.


• Respond to concerns from Proposition Owners and partners and work with squads to provide prompt resolution.


• Review delivery practices and working relationships across squads at least every six months.


• Help direct squad work and ensure delivery by squad members.

You Have:

• 7+ years of experience in marketing, digital content management, digital content development or related field.


• Experience creating services, solutions, and stories that provide meaningful and experiences to users through use-centric design.

How We Support You:

We provide flexibility to help you achieve a good work-life balance. You'll be part of a global, diverse team who foster an environment of inclusion and belonging where you are valued for who you are and where you come from.

We offer benefit options in and out of the workplace, including healthcare, retirement, paid time-off, parental leave, an employee assistance program. We provide resources that support your mental health, and evolve our offerings to meet your needs. We care about our employees' welfare and focus our benefits package on the benefits which support your wellbeing. We also recognize that everyone has different priorities, so in addition to our core benefits to support your health we offer flexible options for you to choose benefits that are right for you, your family and your lifestyle.

We believe in non-stop learning and are committed to investing in learning opportunities that help you reach your full potential and support your continued development.

About Us:

At The Association, a Great Place to Work-Certified company, we are transforming the accounting and finance profession. We are future-focused, empowering the world's most accomplished accountants to stay relevant, meet today's demands, and prepare for tomorrow's challenges through quality education, resources, and training.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

The Salary Range for this role is: $88,000 - $112,000

Please note, this is a standard range and exact compensation may vary. If you'd like to understand more on the salary range, please contact [e-mail]

The Association of International Certified Professional Accountants is dedicated to fostering a diverse environment and is committed to being an equal opportunity employer. All employment decisions are based on business needs without regard to race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other applicable legally protected status. All qualified candidates are encouraged to apply.

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