Experience Coordinator

CBRE, Inc.; Raleigh (NC); On-site; USD 40,000 - 52,000; Full time

Job summary

CBRE, Inc. is seeking an Experience Coordinator to shape the daily feel of our workplaces. You’ll own front‑of‑house operations, greet visitors, manage arrivals, and coordinate events to ensure a smooth, welcoming environment at a high‑performing site.

You will collaborate with facilities, vendors and employees to keep events on time, resolve issues before they arise, and maintain service levels that reflect CBRE’s commitment to exceptional workplace experiences.

Qualifications

• 2+ years of experience in customer service, hospitality, or a workplace environment.
• Comfortable with standard workplace and collaboration tools (email, documents, spreadsheets, scheduling).
• Familiarity with visitor management or workplace coordination tools, and event setup and vendor coordination.

Responsibilities

• Greet visitors and manage front-of-house operations to create a welcoming environment.
• Coordinate with vendors and manage workplace services and mail/supplies.
• Organize on-site events, space reservations, setup/teardown, and attendee coordination.

Skills

Customer service

Hospitality

Workplace coordination

Tools

Email

Documents

Spreadsheets

Scheduling

Job description

About CBRE And Experience Services

CBRE is the world's largest commercial real estate services firm. Experience by Industrious is CBRE’s global hospitality business that partners with leading companies and landlords to design and operate workplaces people love coming to. We treat the daily experience of work as a product worth obsessing over, and we build our teams with people who feel the same way.

About CBRE And Experience Services

CBRE is the world's largest commercial real estate services firm. Experience by Industrious is CBRE’s global hospitality business that partners with leading companies and landlords to design and operate workplaces people love coming to. We treat the daily experience of work as a product worth obsessing over, and we build our teams with people who feel the same way.

About The Role

The Experience Coordinator shapes how the workplace feels each day for everyone who walks through the door. You're the first person most people encounter when they walk through the door. At a high-performing site, that moment is never accidental. You will shape how employees and visitors feel about their workplace everyday. You own the front-of-house: greetings, visitor management, event logistics, mail and supply coordination, and maintenance dispatch. You will be successful in this role when you greet and look after every visitor and employee, keep events running on time, and resolve building issues before they are noticed.

Front-of-House & Visitors

• Greet everyone entering the facility, issue visitor and parking passes, and apply security protocols so guests feel welcome and the site stays secure.
• Answer the telephone professionally and make a memorable first impression.
• Acknowledge inquiries and complaints from employees, guests, and co-workers, and provide professional solutions.

Workplace Services & Vendors

• Manage janitorial and maintenance work orders through to completion so employees are not working around problems in the space.
• Coordinate mail services, office supply ordering, and employee onboarding so new joiners have what they need on their first day.
• Coordinate with vendors supplying services and goods to the workplace to maintain agreed service levels.

Events & Activities

• Organize and manage on-site events, including space reservations, setup and teardown, and supply delivery, so hosts can focus on their attendees.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.

This Role Is a Good Fit If You:

• Notice when a visitor needs directions or an answer before they've asked for it, and visitors remark on how at ease it makes them feel.
• Prioritize on the spot when an event, a delivery, and three requests hit at the same time, and never drop or forget the requests.
• Truly enjoy each day being totally different, without tons of advanced warning. The unpredictable nature of the day energizes you instead of draining you.
• Catch when something's slightly off-brand or a supply level is running low, before anyone else notices.

Why CBRE?

When you join CBRE,you become part of a global leader in commercial real estate and investmentservices that help businesses and people thrive. We are dynamic problem solversand forward-thinking professionals who create significant impact! Our collaborativeenvironment is built on our shared values — respect, integrity, service, andexcellence — and we value the varied perspectives, backgrounds, and skills ofour people. At CBRE, you have the opportunity to chart your own course andrealize your full potential!

Applicant AI Use Disclosure

We value humaninteraction to understand each candidate's unique experience, skills andaspirations. We do not use artificial intelligence (AI) tools to make hiringdecisions, and we ask that candidates disclose any use of AI in the applicationand interview process. These updatesreflect our commitment to clarity, inclusivity, and a consistent candidateexperience across all postings.

Disclaimers

Applicants must becurrently authorized to work in the United States without the need for visasponsorship now or in the future.

Our Values in Hiring

At CBRE, we arecommitted to fostering a culture where everyone feels they belong. We valuediverse perspectives and experiences, and we welcome allapplications.

What You Need

• 2 or more years of experience in customer service, hospitality, or a workplace environment.
• Comfortable with standard workplace and collaboration tools (email, documents, spreadsheets, and scheduling)
• Strong preference for experience in a corporate, hotel, or premium service environment, familiarity with visitor management or workplace coordination tools, and comfort with event setup and vendor coordination.

Equal Employment Opportunity:

CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations:

CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).