Workplace Experience Coordinator

CBRE, Inc.; Charlotte (NC); On-site; USD 23,000 - 33,000; Full time

Job summary

CBRE, Inc. is seeking an Experience Coordinator to manage front-of-house, greet visitors, and coordinate events at our Charlotte site. You’ll be the first point of contact, ensuring guests feel welcome and operations run smoothly.

You’ll handle visitor management, mail and supplies, and work with vendors to keep the space ready for meetings and activities. A proactive, customer-focused mindset helps every day.

Responsibilities

• Greet visitors and manage front-of-house procedures to ensure a welcoming and secure environment.
• Coordinate mail, supplies, and on-site events to keep operations running smoothly.
• Liaise with vendors and maintenance to resolve issues and maintain service levels.

Job description

About CBRE and Experience Services:

CBRE is the world's largest commercial real estate services firm. Experience by Industrious is CBRE’s global hospitality business that partners with leading companies and landlords to design and operate workplaces people love coming to. We treat the daily experience of work as a product worth obsessing over, and we build our teams with people who feel the same way.

About the Role:

The Experience Coordinator shapes how the workplace feels each day for everyone who walks through the door. You're the first person most people encounter when they walk through the door. At a high-performing site, that moment is never accidental. You will shape how employees and visitors feel about their workplace everyday. You own the front-of-house: greetings, visitor management, event logistics, mail and supply coordination, and maintenance dispatch. You will be successful in this role when you greet and look after every visitor and employee, keep events running on time, and resolve building issues before they are noticed.

What You'll Do: Front-of-House & Visitors

• Greet everyone entering the facility, issue visitor and parking passes, and apply security protocols so guests feel welcome and the site stays secure.
• Answer the telephone professionally and make a memorable first impression.
• Acknowledge inquiries and complaints from employees, guests, and co-workers, and provide professional solutions.

Workplace Services & Vendors

• Manage janitorial and maintenance work orders through to completion so employees are not working around problems in the space.
• Coordinate mail services, office supply ordering, and employee onboarding so new joiners have what they need on their first day.
• Coordinate with vendors supplying services and goods to the workplace to maintain agreed service levels.

Events & Activities

• Organize and manage on-site events, including space reservations, setup and teardown, and supply delivery, so hosts can focus on their attendees.
• Arrange and confirm recreational, dining and business activities on behalf of the requestor.

This Role Is a Good Fit If You:

• Notice when a visitor needs directions or an answer before they've asked for it, and visitors remark on how at ease it makes them feel.
• Prioritize on the spot when an event, a delivery, and three requests hit at the same time, and never drop or forget the requests.
• Truly enjoy each day being totally different, without tons of advanced warning. The unpredictable nature of the day energizes you instead of draining you.
• Catch when something's slightly off-brand or a supply level is running low, before anyone else notices.

Why CBRE?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.