Experience Consultant - (37)

Charcoalblue; Chicago (IL); Hybrid; USD 70,000 - 90,000; Full time

Job summary

A leading design consultancy is seeking two Experience Consultants to oversee the design of event spaces across the US. The role involves managing client requirements, collaborating with design teams, and ensuring successful project delivery. Ideal candidates will have at least five years of experience in design management, strong communication skills, and experience related to the performing arts or events. This position offers opportunities to work on innovative projects in a dynamic environment.

Qualifications

• Minimum five years of relevant design or design management work experience.
• Professional experience in design or construction related to performing arts or events.
• Background in architecture or interior design strongly preferred.

Responsibilities

• Oversee client requirements and design of event spaces.
• Act as a key contact for event operations teams.
• Provide advice during design team meetings.
• Represent Charcoalblue and maintain communication with clients.

Skills

Visual communication

Written communication

Verbal communication

Problem-solving

Collaboration

Education

Formal qualification in architecture or related field

Job description

Job Description

Thank you for your interest in Charcoalblue! We are looking for two (2) Experience Consultants to join our growing Charcoalblue Experience (CBX) team on the West & East Coast of the US.

To Apply, Please Complete The Online Application Form And Submit a Short Cover Letter (maximum 1–2 Pages). In Your Cover Letter, Please Respond To The Following Prompts:

• Describe your experience in design management or client representation related to events or experiential spaces.
• Share how your professional background aligns with the required experience in either event management and operations, or the design and construction of spaces related to the performing arts, events, executive briefing centers, experiential design, or hospitality and leisure.
• Please also include links to any personal or professional work you would like us to review as part of your application.

Interviews will be conducted either remotely (via Microsoft Teams), April 2026. The time and date will be confirmed for shortlisted candidates.

Team Overview

Charcoalblue Experience (CBX) is a dedicated business unit within the Charcoalblue group that applies our expertise gained from working with globally renowned cultural organisations to the workplace, sports, exhibition, and events markets. Working with world-leading companies, Charcoalblue Experience works with any business looking to create spaces for collaboration and storytelling that want to deliver an enhanced experience for staff, visitors, guests, and spectators. Projects include hybrid workplaces, one-off event spaces, sports facilities, broadcast studios, conference centres, and ecosystems across entire buildings and campuses. Our CBX team includes specialist Project Managers, Design Managers, Research & Development (R&D) Consultants, Technical Drawing and Standards Consultants, Producers, and Administrators, and they often work closely with single clients and are fully embedded into their workflow and teams.

Description Of Role

We are seeking a Experience Consultant to oversee the design of our client’s event spaces in the San Francisco Bay Area and across the United States. The event spaces range from fixed seated auditoria for formal presentations to fully adaptable facilities for product launches, gala dinners, and networking. We already have Experience Consultants working throughout the UK and North America, and you will join part of this team. You will interface with our current Design Managers, as well as key members of the client team.

You will be a key part of the Charcoalblue Experience team and will benefit from the support and training offered to and by our in-house consultant and business support teams.

The ideal individual for this role is a multi-faceted and innovative problem solver with broad knowledge of event spaces and/or guest experiences and the ability to deliver and launch projects on time, on budget, and on strategy. Additionally, you must be a clear communicator, action-oriented, self-motivated, and comfortable with ambiguity.

Key Responsibilities

• Oversee the client requirements and design of event and experience spaces for a major global organization.
• Act as a key point of contact for events operations teams, AV project managers, and architectural design teams to ensure accurate communication between all parties.
• Be actively involved in design team meetings, providing subject matter expert advice to guide the project.
• Be a trusted, friendly, and robust collaborator for all client and external partners while balancing diverse team priorities.
• Ensure the architectural design of Event Venues and Support Spaces are optimized for the overall guest and user experience.
• Represent and be an ambassador for Charcoalblue, interfacing daily with this important client.
• Elevate our ability to collaborate and communicate with developers, placemaking experts, and urban design professionals, and brainstorm new and innovative ways to think about a portfolio of event spaces.

Typical Duties

• Review design team information, ensuring suitability of all systems for events production spaces.
• Attend regular meetings to review project progress.
• Develop client requirements documentation for new event spaces and produce briefs for the architectural design team.
• Assist the external project manager and client with the set‑up and sharing of all documents, reporting and data management tools, written meeting minutes, and all design templates.
• Provide best practice documentation and design comparatives for different event spaces.
• Be knowledgeable of the design, schedule and budget of each project and be able to communicate potential 'pain points' to the client and the client's project manager.
• Support the project manager and client's events team on development and design projects.
• Ensure all client team members are engaged in each appropriate project phase.
• Maintain and distribute necessary documentation to keep project phasing on track.

This list is not intended to be exhaustive and may be subject to alteration over time as we develop the service.

Essential

Qualifications

• Minimum five (5) years of relevant design or design management work experience and/or formal qualification/degree in architecture, interior design, venue design, or related field.
• Professional experience in the design or construction of spaces relating to the performing arts, events, experiential, or hospitality strongly preferred.
• A background in architecture or interior design strongly preferred.

Key Skills

• Skilled in the visual, written, and verbal communication of design issues with capability to think outside the box and bring creative, non-standard, and innovative solutions to the table.
• A practical understanding of the AIA design stages, and the typical level of information required at each stage.
• Competence in the presentation of imagery and drawings to convey ideas.
• Experience of theatre, performing arts, or event space buildings either through direct experience or professional design work.
• Proven vision, leadership, and strategic skills to prioritize evolving initiatives; ability to turn ideas and capabilities into effective initiatives that engage users.
• An understanding of permitting process, construction terminology and building systems, and overall project sequence/timing.
• Ability and proven record of helping to steer decision making and process.
• An imaginative approach to problem-solving will be a significant advantage.
• A collaborative and personal approach is essential.
• Ability to read construction drawings and specifications is critical to being successful in this position.

Interpersonal Skills

• Ability to work in a collaborative and fast-paced environment with a high degree of self-motivation and initiative.
• Ability to easily manage multiple projects simultaneously.
• Detail oriented with ability to think, plan, and execute on multiple projects in different phases simultaneously with little direct supervision.
• Able to work calmly and effectively under pressure.
• Flexibility and adaptability to changing business needs.
• Ability to build relationships with colleagues, clients, vendors, stakeholders, and management.