Experience Support | Patient Experience, Contingent

Memorial Health Ohio; Marysville (OH); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

Vacation

Sick Leave

11 Paid Holidays

Personal Day

Wellness center membership

Tuition Reimbursement

Discounted Daycare

Employee Recognition

Free Parking

Meaningful impact on patient lives

Job summary

Memorial Health Ohio is seeking a contingent Experience Support professional to assist the Patient Experience department across Courier, Experience Concierge, and Parking/Courtesy Cart Attendant roles. The position emphasizes exceptional customer service and flexibility to cover staffing gaps.

Responsibilities include operating a golf cart, directing guests, and helping coordinate transportation of lab specimens, mail, and supplies while maintaining a welcoming environment for patients and

Qualifications

• Hospitality or service industry experience preferred.
• Great attention to detail and creativity.
• High school diploma or equivalent, culinary certification and food safety certification preferred.

Responsibilities

• Support Patient Experience department in multiple roles as needed (Courier, Experience Concierge, or Parking and Courtesy Cart Attendant).
• Provide exceptional customer service/interpersonal skills while covering any of the three positions.
• Operate golf cart and assist with transportation of lab specimens, mail, dietary food, and supplies.

Skills

Hospitality or service experience

Attention to detail

Creativity

Education

High school diploma or equivalent

Culinary certification

Food safety certification

Job description

What You'll Do

• Maintains skills to support Patient Experience department in varied capacities as needed. This role will require flexibility as it will serve as needed as a Courier, Experience Concierge, or Parking and Courtesy Cart Attendant in the event there is a staff absence.
• The Experience Support, Contingent, will demonstrate exceptional customer service/interpersonal skills while providing coverage for any of the three positions. Parking and Courtesy Cart Attendant: patrols/surveys parking lot and attends to customer service needs of individuals while demonstrating exceptional customer service/interpersonal skills.
• Provides transportation by golf cart, instructions/directions, assistance with contacting additional resources when needed. Courier: operate vehicle and related equipment to pick up and deliver lab specimens, mail, dietary food, and supplies. Experience Concierge: extends an open and welcoming approach that encourages guests to ask questions or request assistance.

Qualifications

• Hospitality or service industry experience preferred.
• Great attention to detail and creativity.
• High school diploma or equivalent, culinary certification and food safety certification preferred.

Shift

Variable shifts with the latest shift ending at 8pm; weekend and holiday rotation required.

Hours

Contingent

Why Join Us

• Supportive work environment that values collaboration, innovation, and professional growth.
• Vacation
• Sick Leave
• 11 Paid Holidays
• Personal Day
• Free membership to our employee wellness center
• Competitive salary and benefits package
• Tuition Reimbursement
• Kidzlink Discounted Daycare Services
• Employee Recognition
• Free Parking
• Chance to make a meaningful impact on the lives of patients and families in our community

Location

• Approx. 25 minutes away from Dublin, OH
• Approx. 30 minutes away from Hillard, OH
• Approx. 30 minutes away from Delaware, OH
• Approx. 30 minutes away from Powell, OH

It is our commitment to inclusivity and diversity and our ongoing determination to provide a welcoming and inclusive environment for all staff and guests of the Hospital, regardless of age, color, disability, gender, gender expression or gender identity, genetic information, national origin, race, religion, sexual orientation, or veteran status. For any questions or needed accommodations, please contact Memorial Health Human Resources at 937.578.2701.

We look forward to seeing your application!