Experience Center Manager - Lead a High-Performing Team

CarMax Business Services; Parker (CO); On-site; USD 63,000 - 101,000; Full time

Benefits offered by this job

Bonus eligibility

Equity potential

Job summary

CarMax is seeking a Manager, Customer Experience Center in Parker, CO to lead a 10–15 person team of consultants. You will inspire associates, coach performance, and drive execution against metrics to deliver an iconic customer experience.

You will collaborate with peers and center leadership, mentor staff across shifts, and ensure operations meet target results while upholding CarMax values.

Qualifications

• Minimum of 3 years of people management experience.
• At least 2 years of sales experience with proven results.
• Flexibility to support a remote, multi-time zone team.
• Hybrid onsite work 2 times per week.

Responsibilities

• Guide associates in delivering an exceptional customer experience across vehicle sales and service plan explanations.
• Build a highly engaged team culture through collaboration, transparency, and motivation.
• Provide ongoing coaching and feedback to maintain performance and drive sales results.
• Monitor daily performance to support targets and ensure consistent execution.
• Oversee projects and tasks assigned to your team with timely and accurate execution.
• Champion CarMax values to foster a customer-first environment.

Skills

People management

Sales experience

Communication skills

Motivation & buy-in

Team leadership

Education

High School Diploma

GED

Tools

Genesys

Salesforce

Microsoft Suite

Job description

CarMax is seeking a Manager, Customer Experience Center in Parker, CO to lead a 10–15 person team of consultants. You will inspire associates, coach performance, and drive execution against metrics to deliver an iconic customer experience.

You will collaborate with peers and center leadership, mentor staff across shifts, and ensure operations meet target results while upholding CarMax values.