Customer Experience Center Manager — Hybrid Team Leader

CarMax; Parker (CO); Hybrid; USD 63,000 - 101,000; Full time

Job summary

CarMax in Parker, CO is seeking a Manager, Customer Experience Center to lead a team of 10–15 Customer Experience Consultants and drive an iconic customer experience. You will guide performance against metrics, coach associates, and collaborate with peers and center leadership.

The role requires a Hybrid on-site presence two times per week, with residency within 1 hour or 100 miles of the center. Salary ranges from $63,100 to $101,000 with comprehensive benefits.

Qualifications

• Must reside within 1 hour or 100 miles of the Customer Experience Center.
• Hybrid work location, onsite 2 times per week.
• 3 years of people management experience; 2 years of sales experience with proven results.

Responsibilities

• Guide associates in delivering an exceptional customer experience, including vehicle selection, finance applications, and service plan explanations
• Build a highly engaged team culture through collaboration, transparency, and motivation
• Provide ongoing coaching and feedback to maintain performance and drive sales results
• Monitor and manage daily business performance across the team to support targets, ensure consistent execution, and drive operational results
• Oversee projects and tasks assigned to your team, ensuring timely and accurate execution
• Champion CarMax values and initiatives to foster a customer-first environment

Skills

Bilingual English/Spanish

Excellent communication

Motivate team

Education

High School Diploma, GED, equivalent certification, or military experience

Tools

Genesys

Salesforce

Microsoft Suite

Job description

CarMax in Parker, CO is seeking a Manager, Customer Experience Center to lead a team of 10–15 Customer Experience Consultants and drive an iconic customer experience. You will guide performance against metrics, coach associates, and collaborate with peers and center leadership.

The role requires a Hybrid on-site presence two times per week, with residency within 1 hour or 100 miles of the center. Salary ranges from $63,100 to $101,000 with comprehensive benefits.