Experience Architect for Autonomous Construction

Georgian; San Francisco (CA); On-site; USD 180,000 - 230,000; Full time

Job summary

Bedrock is seeking a senior Customer Experience and Enablement Lead to help our partners and their crews confidently adopt autonomy on the jobsite. You will design onboarding, training, and field engagements that prepare customers for deployments and enable crews to build practical skills for success.

This senior role within Marketing combines customer advocacy, program design, strong writing, and community-building.

Qualifications

• 8+ years of experience in customer enablement, customer education, workforce development, training, community programs, partner engagement, or a comparable discipline.
• Strategic, hands-on program builder who connects partner needs, field realities, and business priorities into practical, scalable experiences.
• Strong writing and communication skills to turn complex technical input into clear, useful materials.
• Strong community-building and facilitation instincts; able to earn trust and encourage participation among customer leaders and field crews.
• Ability to learn unfamiliar subjects quickly, ask thoughtful questions, and work with technical and safety experts.
• Strong project leadership and operational discipline; capable of coordinating multiple stakeholders and delivering through planning and execution.
• Collaborative, low-ego style with genuine respect for people in the field.
• Experience building an academy, certification pathway, advisory-board program, or peer-learning community is helpful.

Responsibilities

• Design the customer-facing onboarding experience with the Commercial team and ensure leaders and crews understand expectations from day one.
• Own communications, materials, collateral, and content for onboarding, deployments, crew training, and ongoing enablement.
• Equip field teams to deliver consistent onboarding through facilitator guides, reusable materials, and practical tools.
• Write and develop training resources, guides, presentations, and materials with input from technical and safety experts and operations teams.
• Build programs that boost crew confidence and readiness, making technology approachable and relevant to daily jobsite tasks.
• Support Bedrock University with practical resources and structured learning pathways toward certification.
• Own the community and mechanics of advisory boards, including engagement, cadence, participation, and follow-through.
• Partner with Commercial, Product, and Ops to capture insights from advisory boards to inform the roadmap and GTM motions.
• Develop webinars and other opportunities for leaders and crews to exchange ideas and learn from peers.
• Establish workflows and metrics to measure crew readiness, training effectiveness, partner participation, and field feedback.
• Travel to customers, active jobsites, training activities, and advisory-board gatherings to stay grounded in field realities.

Job description

Bedrock is seeking a senior Customer Experience and Enablement Lead to help our partners and their crews confidently adopt autonomy on the jobsite. You will design onboarding, training, and field engagements that prepare customers for deployments and enable crews to build practical skills for success.

This senior role within Marketing combines customer advocacy, program design, strong writing, and community-building.