Customer Experience and Enablement Lead

Georgian; San Francisco (CA); On-site; USD 180,000 - 230,000; Full time

Job summary

Bedrock is seeking a senior Customer Experience and Enablement Lead to help our partners and their crews confidently adopt autonomy on the jobsite. You will design onboarding, training, and field engagements that prepare customers for deployments and enable crews to build practical skills for success.

This senior role within Marketing combines customer advocacy, program design, strong writing, and community-building.

Qualifications

• 8+ years of experience in customer enablement, customer education, workforce development, training, community programs, partner engagement, or a comparable discipline.
• Strategic, hands-on program builder who connects partner needs, field realities, and business priorities into practical, scalable experiences.
• Strong writing and communication skills to turn complex technical input into clear, useful materials.
• Strong community-building and facilitation instincts; able to earn trust and encourage participation among customer leaders and field crews.
• Ability to learn unfamiliar subjects quickly, ask thoughtful questions, and work with technical and safety experts.
• Strong project leadership and operational discipline; capable of coordinating multiple stakeholders and delivering through planning and execution.
• Collaborative, low-ego style with genuine respect for people in the field.
• Experience building an academy, certification pathway, advisory-board program, or peer-learning community is helpful.

Responsibilities

• Design the customer-facing onboarding experience with the Commercial team and ensure leaders and crews understand expectations from day one.
• Own communications, materials, collateral, and content for onboarding, deployments, crew training, and ongoing enablement.
• Equip field teams to deliver consistent onboarding through facilitator guides, reusable materials, and practical tools.
• Write and develop training resources, guides, presentations, and materials with input from technical and safety experts and operations teams.
• Build programs that boost crew confidence and readiness, making technology approachable and relevant to daily jobsite tasks.
• Support Bedrock University with practical resources and structured learning pathways toward certification.
• Own the community and mechanics of advisory boards, including engagement, cadence, participation, and follow-through.
• Partner with Commercial, Product, and Ops to capture insights from advisory boards to inform the roadmap and GTM motions.
• Develop webinars and other opportunities for leaders and crews to exchange ideas and learn from peers.
• Establish workflows and metrics to measure crew readiness, training effectiveness, partner participation, and field feedback.
• Travel to customers, active jobsites, training activities, and advisory-board gatherings to stay grounded in field realities.

Job description

Join the team bringing autonomy to the built world

At Bedrock, we're moving AI out of the lab and onto real job sites. Our team includes veterans who helped launch Waymo, scaled Segment to a $3.2B acquisition, and grew Uber Freight to $5B in revenue. We retrofit the heavy equipment contractors already own, starting with excavators, so experienced crews can safely take on more projects and deliver more of the critical infrastructure our society needs.

In August 2026, Bedrock-equipped excavators began doing fully autonomous, paid work on live commercial job sites. We've more than doubled our customer base since 2025, and our machines now work with contractors across the South, Midwest, and Mid-Atlantic

In October 2026, we raised a $600M Series C co-led by CapitalG and Emergence Capital, bringing our total funding to nearly $1B. We're using it to put more autonomous machines to work, build the field and operations teams behind every deployment, and expand into new machine types and job-site tasks.

This is where algorithms meet steel-toed boots. You'll work alongside construction veterans and world-class engineers to solve physical-world problems that simulations can't touch. If you're ready to do meaningful work on hard problems, we'd love to have you join us.

About the Role

Bedrock is looking for a Customer Experience and Enablement Lead to help our partners and their crews confidently adopt autonomy on the jobsite. Closely supporting our Commercial, Operations, and Product leaders, you’ll design the onboarding, training, and field engagements that prepare customers for deployments and help crews build the skills to succeed.

This is a senior, hands-on role within Marketing for someone who combines customer advocacy, program design, strong writing, and community-building instincts. You’ll personally develop the materials that support the partner experience, build meaningful connections with customer leaders and field crews, and turn their feedback into better training, communications, and enablement.

You’ll also develop content for Bedrock University—starting with practical resources for our earliest partners, then working with operations leaders to develop structured pathways toward certification. You’ll build our customer and field advisory boards into more frequent ways for customers to offer feedback and learn from one another. This role focuses on scalable programs and partner readiness, rather than individual account management, help‑desk support, or deployment execution.

Key Responsibilities

• Design the customer-facing onboarding experience alongside our Commercial team, ensuring customer leaders and field crews understand what to expect from day one

• Own the communications, materials, collateral, and content that support onboarding, deployments, crew training, and ongoing enablement.

• Equip Bedrock’s field teams to deliver consistent onboarding and training through clear facilitator guidance, reusable materials, and practical tools.

• Write and develop training resources, guides, presentations, and other materials with input from technical and safety experts, field operations teams, and creative partners.

• Build programs that strengthen crew confidence and readiness, making our technology approachable, practical, and relevant to day‑to‑day jobsite responsibilities.

• Support the strategy and roadmap for Bedrock University, developing practical training resources and workshops into structured learning pathways, skills assessments, and eventual certification.

• Own the community and program mechanics of customer and field advisory boards, including member engagement, communications, meeting cadence, participation, and follow‑through

• Partner with Commercial, Product, and Ops to ensure the right insights are collected through advisory board experiences to inform technical roadmap and future GTM motions

• Develop ongoing opportunities such as webinars for customer leaders and field crews to exchange ideas, share practical experiences, and learn from one another.

• Establish workflows and measures that help Bedrock understand crew readiness, training effectiveness, partner participation, and the quality of field feedback.

• Travel regularly to customers, active jobsites, training activities, and advisory‑board gatherings to build relationships and keep programs grounded in field realities.

What We’re Looking For

• 8+ years of experience in customer enablement, customer education, workforce development, training, community programs, partner engagement, or a comparable discipline.

• A strategic, hands‑on program builder who can connect partner needs, field realities, and business priorities into practical, scalable experiences.

• Strong writing and communication skills, with the ability to turn complex technical input into clear, useful materials for audiences with different responsibilities and levels of familiarity.

• Strong community‑building and facilitation instincts. You can earn trust, encourage participation, and create useful exchanges among customer leaders, crews, and internal experts.

• The ability to learn unfamiliar subjects quickly, ask thoughtful questions, and work with technical and safety specialists to ensure materials are accurate and appropriate.

• Strong project leadership and operational discipline. You can coordinate multiple stakeholders, create structure from ambiguity, and move work from concept through delivery.

• A collaborative, low‑ego working style and genuine respect for the people in the field.

• Construction or field‑operations experience is a plus, but not required. Experience building an academy, certification pathway, advisory‑board program, or peer‑learning community is helpful.

Location and Travel

This is a primarily in‑office role, with San Francisco or Austin as preferred locations. Regular travel to customer sites, jobsites, training activities, and partner gatherings is required.

Bedrock Robotics is an Equal Opportunity Employer

We’re committed to building a diverse and inclusive workplace. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, disability, veteran status, genetic information, or any other protected characteristic.

Reasonable Accommodations

We want our hiring process to be accessible to everyone. If you need an accommodation to participate in the application or interview process, please let your recruiter know so we can support you.