Experience and Trip Consultant

EAFB Holdings; Austin (TX); Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Access to exclusive travel rates

Fully remote role

Job summary

EAFB Holdings is seeking an Experience and Trip Consultant to join our travel services team. In this remote role, you will help clients create personalized itineraries including flights, hotels, cruises, and experiences while delivering outstanding customer service.

You will consult with clients to understand goals and budgets, design comprehensive plans, and manage bookings and documentation using internal systems. Excellent communication and organizational skills are essential.

Qualifications

• Experience in travel, hospitality, or customer service preferred.
• Excellent written and verbal communication skills.
• Strong organizational skills and multitasking ability.
• Proficiency with basic computer operations and online research tools.
• Must be legally authorized to work in the United States or other listed countries.
• Fully remote work environment.
• Access to exclusive travel industry rates and discounts.
• Supportive, inclusive, and collaborative team culture.
• Opportunities for professional growth and advancement.

Responsibilities

• Consult with clients to understand travel goals, preferences, and budgets.
• Research, design, and book comprehensive travel itineraries (air, hotel, cruise, ground, and experiences).
• Provide accurate, up-to-date information on travel guidelines, destination insights, and entry requirements.
• Manage client files, booking confirmations, and documentation using internal systems.
• Deliver professional, proactive support before, during, and after travel to ensure client satisfaction.

Skills

Communication skills

Organizational skills

Customer service

Research & booking tools

Remote work capability

Tools

Booking systems

Job description

About the job Experience and Trip Consultant

Overview
We are looking for a customer-focused and detail-oriented Experience and Trip Consultant to join our travel services team. In this remote role, you will support clients in creating and booking personalized travel experiences including flights, accommodations, cruises, and activities. This position is ideal for someone who has strong communication skills, a passion for travel, and a commitment to delivering outstanding customer service.

About the Company
We are a recognized provider in the entertainment and travel industry, specializing in crafting high-quality, customized journeys. Our team serves families, groups, and individual travelers seeking memorable and seamless adventures around the world. Joining our company means helping clients turn travel dreams into real experiences.

Key Responsibilities

• Consult with clients to understand their travel goals, preferences, and budgets.
• Research, design, and book comprehensive travel itineraries (air, hotel, cruise, ground, and experiences).
• Provide accurate, up-to-date information on travel guidelines, destination insights, and entry requirements.
• Manage client files, booking confirmations, and documentation using internal systems.
• Deliver professional, proactive support before, during, and after travel to ensure client satisfaction.

Qualifications

• Previous experience in travel, hospitality, or customer service preferred.
• Excellent written and verbal communication skills.
• Strong organizational skills and the ability to multitask effectively.
• Proficiency in basic computer operations and online booking or research tools.
• Must be legally authorized to work in at least one of the following countries:
  United States, Antigua and Barbuda, Argentina, Aruba, Australia, New Zealand, Bahamas, Barbados, Belize, Bermuda, Bolivia, Cayman Islands, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, France, Germany, Guatemala, Grenada, Italy, Mexico, Netherlands, Nicaragua, Panama, Peru, St. Kitts & Nevis, St. Lucia, Spain, Trinidad & Tobago, United Kingdom, or Uruguay.
• Flexible, fully remote work environment.
• Access to exclusive travel industry rates and discounts.
• Supportive, inclusive, and collaborative team culture.
• Opportunities for professional growth and advancement.

Compensation

Compensation is commensurate with experience and may include commission or performance-based incentives.

Equal Opportunity Statement

We are an equal opportunity employer and value diversity in our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.