Expeditor Guest Services Casual

FAIRMONT; Waimea/Kamuela (HI); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking an enthusiastic Expeditor to enhance guest experiences through exceptional service and attention to detail. In this pivotal role, you will be the welcoming face of the hotel, ensuring that every guest feels valued and cared for from arrival to departure. Your responsibilities will include coordinating luggage, assisting with guest requests, and maintaining the highest standards of cleanliness and safety. This position offers the chance to work in a dynamic and upscale environment where your contributions will directly impact guest satisfaction. If you thrive in a fast-paced setting and are passionate about hospitality, this opportunity is perfect for you.

Qualifications

• Ability to focus on guest needs and remain calm and courteous.
• Excellent proficiency in English and ability to speak other languages is a plus.

Responsibilities

• Assist with guest coordination, luggage handling, and transportation.
• Provide warm, personal service in a luxury environment.
• Ensure cleanliness and ambiance control for a positive guest experience.

Skills

Customer Service

Attention to Detail

Team Collaboration

English Proficiency

Multilingual Skills

Job description

Job Description

As an Expeditor, you will act as an ambassador of our hotel for all guests by delivering a superior arrival and departure experience. Interact with guests and colleagues on a daily basis, providing courteous and efficient service creating a feeling of welcome. Exceeding customer expectations is the primary responsibility all the while operating within guidelines and procedures established by Fairmont Hotels & Resorts.

What you will be doing:

• Assist with the coordination of a guests' stay with luggage, valet and other guests requests
• Ensure every guest is greeted and acknowledged with the aloha spirit
• Assist with the hotel's bike and golf club programs. Ensure that proper waivers are signed and equipment is returned in the same condition
• Control bell storage area; receive and issue claim tickets for baggage to be stored. Retrieve luggage when claim tickets are presented
• Assist with group transportation and luggage movements
• Support expeditors and shuttle service when needed
• Provide unique experiences to all of our guests through warm, personal & detailed service in a luxury, upscale and fast-paced environment.
• Ensure a positive first impression of the resort for our guests through detailed cleanliness, set-up and ambiance control.
• Try to remember individuals’ names and their preferences to extend personalized service
• Assist other rooms division departments with their operations during peak times or when required
• Apply necessary precautions with regards to the hotel safety and hygiene standards (HACCP)
• Be well versed in hotel fire & life safety/emergency procedures
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel

Qualifications:

Your experience and skills include:

• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Ability to work cohesively and collaboratively as part of a team
• Detailed & service oriented with an eye for detail to be self-motivated and energetic.

Hourly Rate: $23.84 USD

Visa Requirements: Applicants must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.