Bell Expeditor (Casual)

Mauna Kea Beach Hotel; Waimea/Kamuela (HI); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic team at a premier hospitality resort in Hawaii, where you will be the first point of contact for guests, ensuring a warm welcome and exceptional service. As a Bell Expeditor, you will coordinate vehicle flow, assist with luggage, and provide guests with information about the resort and local attractions. This role offers the opportunity to thrive in a beautiful outdoor environment and engage with guests from around the world. If you are passionate about hospitality and enjoy a fast-paced, customer-focused setting, this position is perfect for you.

Benefits

Medical Insurance

Dental Care

Paid Vacation

Dining Discounts

Golf Discounts

Qualifications

• Experience in hospitality or customer service roles preferred.
• Ability to handle guest complaints and provide solutions.

Responsibilities

• Greet guests warmly and manage vehicle flow in the front circle.
• Coordinate luggage handling and provide information about local attractions.
• Assist with parking and maintain cleanliness in the work area.

Skills

Customer Service

Communication Skills

Multi-tasking

Problem Solving

Education

High School Diploma

Tools

Telephone

Electric Cart

Resort Shuttle

Job description

Tuesday, May 6, 2025

Aloha and Welcome! Thank you for your interest in employment opportunities with Mauna Kea Resort. We invite you to join our dynamic team of hospitality professionals. We are confident that our salary and benefits package will be attractive, including industry-competitive salaries, team member recognition programs, training and career opportunities, as well as benefits such as medical, drug, vision, and dental care, life insurance, paid vacation and sick leave, dining and golf discounts, and more.

At Mauna Kea Resort, we are creating a hospitality company whose future is unlimited and whose values reflect the dedication and passion of our employees. Our success is measured by the quality of relationships we build with one another, our guests, and our strategic partners. We strive to add value to every encounter, setting ourselves apart and instilling a sense of pride that is uniquely Prince. We invite you to share this journey with us.

Division: Front Office (FRN006)

Bell Expeditor

Primary Responsibilities: Greet guests and visitors warmly and personally. Open vehicle doors for arriving and departing guests. Manage the flow and parking of vehicles in the front circle. Answer the telephone at the bell desk and coordinate assistance for guests. Direct luggage and valet attendants, record activities in the control log, assist with valet parking, luggage handling, and provide information about the resort, recreational facilities, restaurants, and local attractions.

• Greet and welcome guests in a warm, friendly manner, personalizing service.
• Ensure prompt and courteous service by directing front service employees according to resort standards.
• Open vehicle doors for guests.
• Record all movements and ensure completion of requested services.
• Coordinate duties among luggage/valet attendants and other staff.
• Contact shuttle services for guest pick-up within the resort.
• Communicate with the front desk regarding arrivals, departures, and deliveries.
• Provide guests with information about the resort, recreational and dining facilities, Big Island attractions, and local activities.
• Answer phone calls promptly, using the guest’s name.
• Respond to and resolve guest complaints and concerns.
• Ensure shuttle schedules are maintained and items like golf bags are delivered.
• Perform other related duties as assigned.

• Assist LVA with parking, vehicle retrieval, luggage handling, and other duties.
• Maintain cleanliness and order in the work area and lobby.
• Assist in other front office positions as needed.
• Transport guests within the resort.

Working Conditions:

• Work outdoors at the Porte cochère.
• Work outdoors in various weather conditions, with overhead cover.

Work Hours:

• Be flexible to work shifts and days as determined by management.
• Work in excess of 40 hours per week if needed.

Equipment Use:

• Telephone and radio
• Guest vehicles with standard and automatic transmissions
• Electric cart
• Resort shuttle

Mental and Physical Demands:

• Handle irate guests calmly and courteously.
• Lift and carry luggage and golf bags weighing up to 50 lbs.
• Bend, reach, and load/unload heavy luggage and golf bags.
• Push and pull luggage carts over 50 lbs.
• Stand, walk, and climb in/out of vehicles during shifts.

Communication Demands:

• Direct other employees effectively.
• Possess a valid driver’s license and a clean driving record (no violations in the past 3 years).
• Maintain a pleasant, friendly demeanor.
• Multi-task efficiently.
• Physical ability to operate shuttle if required.

We appreciate your interest in joining our 'Ohana. Due to high inquiry volume, only qualified applicants will be contacted via phone or email as provided on your employment application.