Expeditor: Guest Experience & Kitchen Liaison

Miller's Ale House; Braselton (GA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

50% dining privilege

Fast-paced, fun environment

Open-door communication

Ability to advance your career

Health benefits

Job summary

Miller's Ale House in Braselton, GA is seeking an Expeditor to ensure every guest receives hot, correctly described dishes. You will relay orders between front of house and kitchen, monitor ticket times, and coordinate with servers and kitchen staff to keep service smooth.

We value integrity, reliability, and clear Communication. This full-time role offers a fast-paced environment, strong teamwork, and opportunities to advance within a growing restaurant group.

Qualifications

• Arrives to work on time as scheduled in full uniform.
• Acknowledges Guests that come within five feet in a smiling, friendly manner.
• Adheres to all service standards to indirectly create "Ale House Raving Fans".
• Works directly with both BOH and FOH Team Members to ensure all the Guest's needs are fulfilled in a timely manner.
• Acts as liaison between FOH and BOH Team Members to ensure all Guest requests are accommodated.
• Ensures menu knowledge to address any server or bartender questions about the menu, including food allergy issues.
• Upholds recipe specifications and perfect presentation of every dish.
• Ensures every dish reaches Guest piping hot by calling for "food runners".
• Drives ticket times while ensuring proper food handling and sanitation of work areas.
• Communicates any potential Guest issues, Team Member issues and/or long ticket times to Management.
• Maintains neat and organized work areas; to include sweeping and mopping as needed.
• Sets up Team Members for success at shift change by accomplishing end of shift side work and ensuring work areas are stocked and ready for take over.
• Notifies Management immediately of any potential Guest or Team Member issue.

Responsibilities

• Expedite orders to ensure hot, correct dishes reach Guests.
• Coordinate between FOH and BOH to fulfill Guest requests promptly.
• Monitor ticket times and proactively address delays.
• Communicate effectively with servers and kitchen staff to maintain smooth service.
• Maintain clean, organized work areas and assist with end-of-shift duties.

Skills

Guest service

Team communication

Multitasking

Punctual & reliable

Reading skills

18+ years old

Job description

Miller's Ale House in Braselton, GA is seeking an Expeditor to ensure every guest receives hot, correctly described dishes. You will relay orders between front of house and kitchen, monitor ticket times, and coordinate with servers and kitchen staff to keep service smooth.

We value integrity, reliability, and clear Communication. This full-time role offers a fast-paced environment, strong teamwork, and opportunities to advance within a growing restaurant group.