Expeditor

Miller's Ale House; Ocala (FL); Hybrid; USD 17,000 - 22,000; Full time

Benefits offered by this job

Dining privileges 50%

Fast-paced environment

Open-door communication

Career advancement opportunities

Health benefits

Job summary

Miller's Ale House in Ocala, FL is seeking a dedicated Expeditor to ensure every guest receives hot, accurately described meals.

You will work closely with BOH and FOH to expedite orders, communicate guest needs, and uphold presentation standards in a fast-paced dining environment.

Qualifications

• Must be punctual and in full uniform.
• Must acknowledge guests within five feet with a smile.
• Excellent knowledge of menu items and allergies.

Responsibilities

• Expedite orders to ensure dishes are hot and described correctly.
• Coordinate with FOH and BOH to fulfill guest requests promptly.
• Maintain clean, organized work areas and assist as needed during service.
• Communicate any issues to Management and support end-of-shift handoff.

Skills

Time management

Guest service

Communication

Multitasking

Teamwork

Education

High school diploma

Job description

Work and Perks

You impact every guest

If you’ve got a thing about doing things perfectly, let’s just say you’re perfect for this key role working as an Expeditor. You guarantee that every guest receives their food hot and exactly how it is described on the menu.

So what does it take to work with us?

We expect you to be you! Throw in integrity, a relentless drive for excellence and a commitment to always doing what’s right, and you’ve got our interest.

What we offer:

• 50% dining privilege
• Fast-paced, fun environment
• Open-door communication
• Ability to advance your career
• Health benefits

Requirements and Qualifications

• Arrives to work on time as scheduled in full uniform
• Acknowledges all Guests that come within five feet in a smiling, friendly manner
• Adheres to all service standards to indirectly create “Ale House Raving Fans”
• Works directly with both BOH and FOH Team Members to ensure all the Guest’s needs are fulfilled in a timely manner
• Acts as liaison between FOH and BOH Team Members to ensure all Guest requests are accommodated
• Ensures menu knowledge to address any server or bartender questions about the menu, including food allergy issues
• Upholds recipe specifications and perfect presentation of every dish
• Ensures every dish reaches Guest piping hot by calling for “food runners”
• Drives ticket times while ensuring proper food handling and sanitation of work areas
• Communicates any potential Guest issues, Team Member issues and/or long ticket times to Management
• Maintains neat and organized work areas; to include sweeping and mopping as needed
• Sets up Team Members for success at shift change by accomplishing end of shift side work and ensuring work areas are stocked and ready for take over
• Notifies Management immediately of any potential Guest or Team Member issue

SAFETY & SANITATION

• Washes hands every 30 minutes throughout the shift
• Maintains clean and sanitized work areas
• Works with Team Members to ensure that safety and sanitation protocol is being executed to company standard

TEAMWORK, SKILLS AND EDUCATION

• Supports Front and Back of House functions as needed, ensuring that everything within the 4 walls of the restaurant is every Team Member’s responsibility
• Positively communicates with other Team Members and Management to keep one another informed
• Possesses strong communication skills and the ability to work alone as well as with a team
• Ability to multitask and work in a fast-paced environment
• Possesses basic reading skills
• Must be a minimum of 18 years of age unless otherwise dictated by state law

PHYSICAL DEMANDS

The Expeditor is expected to be able to perform the job functions with reasonable accommodation. Physical demands include:

• Remain standing for extended periods of time in a work area that has an elevated air temperature
• Reaching, bending, pushing/pulling, lifting, and squatting, up to 30 lbs., for short distances
• Frequent communication with Managers and Team Members. Must be able to exchange accurate information in these situations