Expeditor

P.F. Chang's China Bistro, Inc.; Natick (MA); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Flexible schedule

Meal discounts

Retirement plan

Insurance: medical, dental, vision

Paid training

Advancement opportunities

Closed holidays

Job summary

P.F. Chang's China Bistro, Inc. is hiring an Expeditor/Expo to ensure craveable food for every Guest, supporting takeout and dine-in service. You will manage ticket times, coordinate visits, and communicate orders clearly to tables, contributing to an excellent dining experience.

The role requires 18+ years old, prior restaurant experience preferred, and a focus on teamwork and fast-paced execution. Training is provided, with opportunities for advancement.

Qualifications

• Must be at least 18 years old.
• Previous restaurant experience preferred.
• Food Handler’s Card where applicable.
• Ability to multi-task in a fast-paced teamwork environment.
• Learn and conduct side work for each shift.
• Knowledge of chemicals used in the building.
• Clear speaking and attentive listening with staff and guests.
• Understanding of English language.
• Excellent customer service skills and etiquette.
• Flexible to work varying shifts.
• Stand for extended periods; lift up to 30 lbs; bend/reach/twist.

Responsibilities

• Manage ticket times to ensure food is delivered fresh and within ticket time standards.
• Coordinate table visits with a manager when necessary to exceed guest expectations.
• Send accurate orders to tables.
• Ensure restroom checks are completed.

Skills

Customer service

Teamwork

Multi-tasking

Communication

Job description

Pay Range

P.F. Chang's Pay Range (based on experience): $19.00 - $23.00 / hour

Benefits

• Competitive pay
• Flexible scheduling
• Paid on the job training
• Opportunities for advancement - we promote from within
• Discounted meals
• Employee referral program
• Exclusive team member discounts
• Closed on Thanksgiving and Christmas at most locations
• 401(k) retirement plan (based on hours worked)
• Medical, dental and vision insurance (based on hours worked)
• Paid sick leave (in qualifying jurisdictions)

Hiring immediately for full-time and part-time hourly

Position: Expeditor or Expo

An Expeditor or Expo ensures craveable food for every Guest supporting the takeout and dine in business.

Job Responsibilities

• Manage ticket times to ensure food is being delivered fresh and within ticket time standards
• Coordinate table visits with a manager when necessary to exceed Guest expectations
• Send accurate orders to tables
• Ensure restroom checks are completed

Job Requirements

• Must be at least 18 years old.
• Previous relevant restaurant experience is preferred.
• Have a current Food Handler’s Card where applicable.
• Ability to multi-task in a fast-paced teamwork environment.
• Ability to learn and conduct side work required for each shift.
• Knowledge of all chemicals used in the building.
• Must be able to speak clearly and listen attentively to Employees, dining room staff, Management and Guests.
• Understanding of English language.
• Excellent customer service skills and etiquette.
• Flexibility to work a variety of shifts.
• Comfortable standing for extended periods of time, able to lift up to 30 lbs. and continuously bend, reach and twist.

Why work for us? Because it's more than a job. We take PRIDE in creating a heart-filled, guest-led Pan-Asian dining experience, fueled by passion for our craft, respect for our people, and an unwavering commitment to excellence.

Our Heritage

Whether it's an Asian design, a new twist on a classic dish, or a pair of chopsticks, we embrace our Asian heritage whenever and wherever we can. The fresh ingredients and pure cooking methods that we use every day in our kitchens have been the same since our inception in 1993.

Today, we have 210+ U.S. restaurants, including airport locations, as well as 100+ international locations in more than 22 countries across the globe.

Our Purpose

Our purpose is to Celebrate Life. Family. Food. We treat our team members like family, and bring our authentic selves to work every day. We love to learn and grow, to challenge and be challenged, and our ultimate goal is to do our best, no matter what we are doing. We live to serve others and strive to make our guests’ lives better through joyful hospitality!