Expediter

Carl Zeiss Vision, Inc.; Saint Cloud (MN); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Performance Bonus

Medical plans

Retirement savings plan

Paid time off

Job summary

Carl Zeiss Vision, Inc. in Minnesota is seeking an Expediter to assist in moving stalled or late Rx orders within production and provide real time information to customer service.

You will prepare work schedules, ship 40+ late/rush jobs per shift, monitor workflows, collaborate with Lab and other departments, and ensure safety and quality standards are met. A strong focus on communication and problem solving is essential, as is flexibility to work across multiple stations.

Qualifications

• Demonstrate ownership of objectives and results.
• Strong communication skills, both verbal and written.
• Ability to troubleshoot and resolve issues in a fast-paced setting.
• Ability to organize and effectively manage resources across departments.

Responsibilities

• Prepares work schedule to meet customer demand.
• Ships 40+ late/rush jobs per shift and ensures quality meets CZV standards.
• Identifies problems, troubleshoots and implements corrective actions.
• Monitors jobs and tracks progress across departments with collaboration with customer service.
• Responds to customer inquiries quickly and provides status updates.

Skills

Ownership of objectives

Excellent communication

Troubleshoot issues

Organize resources

Customer service mindset

Flexible availability

Reliability

Focus under pressure

Patience

Professional demeanor

Tools

Microsoft Office

Job description

About Us:

How many companies can say they’ve been in business for over 177 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

What’s the role?

Expediter is to assist in the movement and positioning of stalled or late Rx orders within production and provide real time information to customer service.

Here’s what you’ll do:

• Prepares work schedule to meet customer demand.
• Ship 40+ late/rush jobs per shift
• Ensures quality meets CZV standards.
• Identifies problems, troubleshoots and implements corrective actions.
• Monitors (Jobs), uses variety of tools to track (Visual and DVI) Call stack/OE Return Sister Lab Report All late documents Email
• Participates in management meetings and works closely with all department managers.
• Works in / with all areas of Lab by moving jobs from one department to another.
• Works closely with customer service and other departments to respond to customers quickly.
• Handles all unidentified frame inquiries.
• Initiates lab evaluation forms for returns (Inspect returns).
• Provides follow-up status updates on processing orders (ex. Restarts, delays, etc.).
• Replies to all email correspondence within 1 hour.
• Follows safety standards and reports any safety concerns to leadership.
• Performs other duties as assigned.
• Supports Pre-Surface operations and workflow.
• Participates in meetings to enhance departmental communication and efficiency.
• Works in different workstations or product lines as production needs require.
• Trains peers.

Do you qualify?

• Demonstrate ownership of objectives and results
• Full understanding of Lab OTD, basic lens styles, material, coating, etc.
• Working knowledge of pre-surface, surfacing, coating and finish departments
• Excellent communication skills (Verbal / Written)
• Strong working knowledge of Quality Systems/Processes
• Proficient in Microsoft Office
• Ability to troubleshoot and resolve issues
• Ability to organize and effectively manage resources
• Strong initiative and follow-up skills
• Ability to partner and work closely with fellow employees
• Customer service mindset
• Flexible availability (Expeditor starts 1 hour before Lab Scheduled shifts.)
• Reliable, honest, dependable and be able to follow directions either written or verbal
• Be able perform repetitive movements with upper and lower extremities.
• Must be able to regularly list 10 pounds.
• Ability to work in a fast-paced, multi-task production environment.
• Have the ability to focus for long periods of time
• Patience to fully see the task through is a must
• Ability to communicate with other associates in a clear, concise manner
• Professional demeanor

The hourly pay range for this position is $20.00 - $25.00. The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent. This position is eligible for a Performance Bonus.

ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).

Step out of your comfort zone, excel and redefine the limits of what is possible. That’s just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people. In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together. Join us today. Inspire people tomorrow. Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity.