Expansion Account Manager | AI-Driven Growth & Retention

Gusto, Inc.; Atlanta (GA); Hybrid; USD 95,000 - 120,000; Full time

Benefits offered by this job

Equity (RSUs)

Job summary

Gusto is seeking an Account Manager to own a full book of business post-sale, driving value realization, activation, and adoption. You will manage relationships, identify growth opportunities, and lead expansion with a data-driven ROI approach, leveraging AI tools for forecasting and reporting.

You will collaborate with cross-functional teams to ensure retention and platform adoption, delivering high-performance outcomes for SMB customers across multiple urban hubs.

Qualifications

• 5+ years in a high-volume, quota-carrying customer-facing role (Account Management or Sales).
• Experience in B2B SaaS with retention/expansion mandate.
• Proven ROI/ value-based selling ability with strong deal management.
• Experience running structured account/business reviews to drive adoption.
• Strong data-driven forecasting and churn-risk assessment.
• Excellent relationship management with multi-threaded accounts.
• Proven experience integrating AI into daily workflows.

Responsibilities

• Own a dedicated book of business, ensuring engagement, adoption, and long-term satisfaction at scale.
• Drive expansion and retention by identifying growth opportunities and building a strong expansion pipeline.
• Lead structured account reviews to surface expansion opportunities and drive platform adoption.
• Forecast churn risk and expansion revenue; report progress to leadership.
• Leverage AI tools for research, planning, and reporting to optimize outcomes.

Skills

Account management

B2B SaaS

Quota carrying

Value-based selling

Relationship management

Forecasting

AI tools

Data storytelling

Job description

Gusto is seeking an Account Manager to own a full book of business post-sale, driving value realization, activation, and adoption. You will manage relationships, identify growth opportunities, and lead expansion with a data-driven ROI approach, leveraging AI tools for forecasting and reporting.

You will collaborate with cross-functional teams to ensure retention and platform adoption, delivering high-performance outcomes for SMB customers across multiple urban hubs.