Exotic Pet Customer Support Specialist (On-Site)

Josh's Frogs; Owosso (MI); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off

Short-term and long-term disability

$50,000 life insurance

Generous employee discount

Free breakfast, snacks, and coffee

Job summary

A leading online pet store is seeking a full-time Customer Service Representative in Owosso, MI. This on-site position focuses on assisting customers with inquiries and maintaining service standards. The ideal candidate possesses knowledge of reptiles and amphibians, excellent communication skills, and call center experience. Benefits include health insurance, paid time off, and employee discounts. Join a successful team and contribute to customer satisfaction in a dynamic environment.

Qualifications

• MUST have knowledge of relevant animals.
• Excellent communication skills required.
• Friendly and customer-oriented personality.

Responsibilities

• Assist customers via phone, email, and chat.
• Maintain high standard of customer service.
• Communicate with other departments for information.

Skills

Knowledge of reptiles, amphibians, invertebrates

Excellent written and verbal communication skills

Friendly disposition

High-volume call center experience

Ability to navigate between multiple screens

Tools

Gorgias

Job description

A leading online pet store is seeking a full-time Customer Service Representative in Owosso, MI. This on-site position focuses on assisting customers with inquiries and maintaining service standards. The ideal candidate possesses knowledge of reptiles and amphibians, excellent communication skills, and call center experience. Benefits include health insurance, paid time off, and employee discounts. Join a successful team and contribute to customer satisfaction in a dynamic environment.