Customer Service Representative (Evergreen)

Josh's Frogs; Owosso (MI); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off

Short-term and long-term disability

$50,000 life insurance

Generous employee discount

Free breakfast, snacks, and coffee

Job summary

A leading online pet store is seeking a full-time Customer Service Representative in Owosso, MI. This on-site position focuses on assisting customers with inquiries and maintaining service standards. The ideal candidate possesses knowledge of reptiles and amphibians, excellent communication skills, and call center experience. Benefits include health insurance, paid time off, and employee discounts. Join a successful team and contribute to customer satisfaction in a dynamic environment.

Qualifications

• MUST have knowledge of relevant animals.
• Excellent communication skills required.
• Friendly and customer-oriented personality.

Responsibilities

• Assist customers via phone, email, and chat.
• Maintain high standard of customer service.
• Communicate with other departments for information.

Skills

Knowledge of reptiles, amphibians, invertebrates

Excellent written and verbal communication skills

Friendly disposition

High-volume call center experience

Ability to navigate between multiple screens

Tools

Gorgias

Job description

Location: Owosso, MI

Josh’s Frogs is a fast-growing online pet store and industry leader that prides itself on selling only happy, healthy, captive‑bred amphibians, reptiles, invertebrates, and aquatics. We respect and protect our people and animals, value integrity, and commit to constant improvement. We promote from within and offer ample opportunities for growth and advancement.

**This job ad is evergreen, meaning it will remain open for the foreseeable future. We are not actively hiring for this position at this time, but someone from our recruiting team may be in contact to get you into consideration for future openings.**

THIS POSITION IS ON-SITE

Are people and exotic pets your passion? You might be just the person we’re looking for! We’re seeking a friendly, self‑motivated individual for the full‑time Customer Service Representative position in our Customer Service Department. As a member of the Customer Service Department, your voice and actions would greatly impact customer satisfaction. Your primary responsibilities will include assisting customers via phone, chat, and email, and maintaining a high standard of service.

If concise communication is your "thing," and you’d like to help uphold the reputation of one of North America’s most successful e‑commerce exotic pet companies, we would love to have you join the Josh’s Frogs team!

Full‑time (40 per week), Monday through Friday or Sunday through Thursday, schedule varying between 10 AM to 7 PM
$16.00/hour

Benefits include:

• Health, dental, and vision insurance (Josh’s Frogs contributes 80% for single and family coverage through Blue Cross Blue Shield)
• Paid time off (Holiday, Sick, and Vacation, with Sick pay and 24 Holiday hours added upon hire)
• Short‑term and long‑term disability
• $50,000 life insurance
• Fully vested 401(k) (100% company matching up to 3%, then 50% match up to 6%), with additional options for Roth
• Free membership to Calm Premium (including up to 5 dependents)
• Generous employee discount on the Josh’s Frogs website
• Free breakfast, snacks, and coffee provided at work
• Travel opportunities for expos/shows (in some positions)
• Shiawassee Regional Chamber of Commerce member benefits (including deals and discounts from other Chamber members)

Day‑to‑day tasks include:

• Assisting customers with questions, orders, shipping issues, etc. via phone, email, and chat
• Maintaining a high standard of customer service at all times
• Communicating with other departments to obtain information
• Taking calls and responding to emails and chats daily
• Cross‑training with other departments
• Using multiple programs at one time

For this position, you MUST possess:

• Knowledge of reptiles, amphibians, invertebrates, and other relevant animals
• Excellent written and verbal communication skills
• A friendly disposition
• High‑volume call center experience
• The ability to navigate between multiple screens
• Availability to help cover call‑ins and vacations

Special consideration is given to those with:

• 3+ years of call center experience
• Experience with Gorgias
• Familiarity with the Entrepreneurial Operating System
• Bilingualism (Spanish and English)

Examples of how an employee could exhibit our core values in this position:

• Integrity – Owning up to mistakes and doing what is right by our company and our customers; finding win‑win solutions
• One Team – Communicating with other departments to improve products, services, and processes
• Constantly Growing – Learning about the products and animals we work with to better serve our customers; accepting new responsibilities

Herpetoculture is booming, and we’re the proof! Josh's Frogs was one of the INC 5000's fastest‑growing businesses in 2022, and we’re proud of it. What’s more impressive is that this is Josh’s Frogs' FIFTH year in a row on the INC 5000 List! Only 5% of businesses have made the list five years consecutively. One of our core values isn’t “constantly growing” for nothing; the proof is in the pond. Come join the team and expand alongside one of America’s top‑growing companies!

It is the policy of Josh’s Frogs to provide equal employment opportunity in recruitment, selection, training, compensation, promotion, job transfer, and assignments. These opportunities and other conditions of employment are extended to qualified applicants and employees regardless of an individual’s race, color, sex, age, religion, national origin, genetics, sexual orientation, gender identity/expression, disability, and/or other protected categories under applicable laws.

It is also the policy of Josh’s Frogs to make reasonable accommodations for qualified persons with disabilities, and to extend employment opportunities to such persons, as well as to special Disabled Veterans, Veterans of the Vietnam era, Recently Separated Veterans, Armed Forces Service Medal Veterans, and other protected veterans. The Vice President of Human Resources is the Equal Employment policy officer for the company.