Executive Technical Services Manager

Novus International, Inc.; United States; Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Robust Benefits Package

Hybrid Work Model

Comprehensive Well-Being Programs

Job summary

A global leader in animal nutrition is seeking an Executive Technical Services Manager to provide specialized technical support to sales teams and manage customer trials. The ideal candidate will possess significant experience in animal nutrition, have strong communication skills, and a relevant advanced degree. The position also involves collaborating with local laboratories and contributing to product documentation for various programs. A hybrid work model and a robust benefits package are included in this full-time position.

Qualifications

• 5+ years of animal nutrition experience required.
• Fluent in English.
• Strong presentation skills necessary.

Responsibilities

• Provide presales and post sales technical support to sales team.
• Manage field and customer trials.
• Develop product documentation and technical reports.

Skills

Animal nutrition experience

Technical understanding of product portfolio

Interpersonal and communication skills

Analytical and problem solving skills

Education

PhD or Master’s degree in Animal Science

Job description

Join to apply for the Executive Technical Services Manager role at Novus International, Inc.

As relentless advocates for intelligent nutrition, NOVUS delivers advanced technology, rooted in scientific research designed to help animals reach their full potential. Driven by our passion for science and our intrinsic innovation, we work alongside animal producers and owners around the globe to help create a world where we feed solutions instead of treating problems.

Why choose NOVUS

• Robust Benefits Package: Market-competitive compensation and locally selected benefits in every country where we operate.
• Hybrid Work Model: We are committed to your work-life balance. Our hybrid work model lets you thrive whether you're at the office or working remotely.
• Comprehensive Well-Being: Our employees’ well-being matters. We offer a variety of programs to support physical, mental, and emotional health.
• Expect to be inspired, to innovate, and to make a lasting impact in the world of animal nutrition globally by joining colleagues in over 80 countries, devoted to transforming the animal nutrition industry.
• NOVUS is Made of More™. More science. More insight. More inspiration. It’s called intelligent nutrition — and it’s how we show the world what we’re made of.

General Responsibilities

• Provide presales and post sales technical support to sales team and customers in assigned territory.
• Manage field and customer trials and product demonstrations.
• Manage technical customer complaints and problem solving.
• Successfully introduce solutions and products to assigned geography and advise on new opportunities.
• Under supervision from Manager, receives a moderate level of guidance and direction.
• Prioritize and schedule technical services for product and programs.
• Contribute to build Novus into a broader, multiproduct/program and customer focused company.
• Contribute technical expertise for development of product opportunities and support the launch of new products.
• Contribute to marketing plans with technical assistance on market surveys, trials, and positioning information.
• Advise, organize and support launch of new products and related communication plans (translation, press articles, symposium, etc.).
• Follow-up of product registration, if needed in the area.
• Provide presales and post sales technical support to Novus sales organization and customers.
• Travel with Sales team members and distributors and give technical assistance in meetings with customer.
• Respond to...
• Initiate, organize, and conduct field and customer trials.
• Build and maintain relationships with local laboratories.
• Update and generate product documentation including data sheets, technical information, product presentation and training materials for the area of responsibility in coordination with Marketing.
• Translate into the local language whenever necessary.
• Write technical reports supporting product development including identification and assessment of opportunities.
• Respond to related requests for reference expert and technical support to Marketing and Sales Organization in region.
• Provide headquarters with information requested and ensure proper dissemination of information to and from Marketing and Sales region.
• Participate in global meetings as technical lead and program development expertise for assigned geography.
• Actively participate in TSM meetings to ensure exchange of technical knowledge, training, focus and alignment.
• Routine attendance of R&D conference calls and utilization of R&D personnel in the field to present technical concepts to key customers.
• Create and maintain a network with Universities and Research Centers and relevant trade associations in the region of responsibility.
• Adhere to the Novus Management System (NMS), Novus Integrity System (NIS) and all policies and procedures related to position assignment.

General Guidance for Key Knowledge/Skills/Experience

• PhD or Master’s degree in Animal Science or comparable training and 5+ years of animal nutrition experience.
• Advanced animal nutrition knowledge and understanding of competitive products and customer needs in assigned geography.
• Technical understanding of entire product portfolio offered in region.
• Expertise in ration formulation.
• Strong interpersonal and communication skills, including effective presentation skills in explaining complex products.
• Proven analytical and problem solving skills with rapid apprehension in responding to customer needs.
• Proven analytical skills to manage and interpret data, run field trials, and provide feedback on controlled experimental work by R&D.

Other Essential Requirements

• Fluent in English.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Food and Beverage Manufacturing