Executive SVP, Global Delivery & Customer Engineering

Arch Systems; United States; On-site; USD 180,000 - 260,000; Full time

Job summary

Plume is seeking an SVP of Global Delivery & Customer Engineering to lead the company's international customer-facing technical team, spanning Pre-Sales, Solutions Architecture, and Customer Project Delivery. You will partner with Sales, Product, Engineering and Operations to ensure delivery excellence and scalable, open-platform solutions for Tier 1 and Tier 2 providers.

This executive role emphasizes deployment governance, on-time delivery, risk management, and strong global team leadership,

Qualifications

• 15+ years of leadership experience in telecommunications, broadband, networking, cloud software, or SaaS.
• Experience supporting Tier 1 and Tier 2 Service Providers.
• Experience leading global Pre-Sales, Solutions Architecture, Professional Services, Delivery, or Customer Engineering organizations.
• Strong knowledge of broadband, Wi-Fi, cloud platforms, OSS/BSS, and service provider operations.
• Demonstrated success building and scaling global technical teams.

Responsibilities

• Lead the global Delivery and Customer Engineering organization.
• Define delivery strategy, governance, processes, and operating models.
• Build and scale a high-performing global team.
• Lead Pre-Sales Engineering and Solutions Architecture teams.
• Support strategic customer opportunities, technical workshops, and solution design.
• Ensure scalable and supportable customer solutions.
• Own deployment governance and implementation execution.
• Drive on-time, high-quality customer deployments.
• Manage delivery risk, escalations, and operational readiness.
• Lead technical account engineering and escalation management.
• Provide executive oversight for strategic customer programs.
• Ensure alignment between customer requirements and engineering priorities.
• Partner with Sales, Customer Success, Product, Engineering, and Operations.
• Influence roadmap priorities based on customer and market requirements.
• Align delivery commitments with product readiness and engineering capacity.

Skills

Leadership

Global delivery

Delivery leadership

Job description

Plume is seeking an SVP of Global Delivery & Customer Engineering to lead the company's international customer-facing technical team, spanning Pre-Sales, Solutions Architecture, and Customer Project Delivery. You will partner with Sales, Product, Engineering and Operations to ensure delivery excellence and scalable, open-platform solutions for Tier 1 and Tier 2 providers.

This executive role emphasizes deployment governance, on-time delivery, risk management, and strong global team leadership,