Executive Support Technician

Jobs via Dice; New York (NY); On-site; USD 60,000 - 93,000; Full time

Job summary

A leading tech support company seeks an Executive Support Technician to provide top-tier support to C-level executives. This long-term contract role requires deep Apple/macOS expertise, strong communication skills, and a proactive approach to tech challenges in a dynamic corporate environment.

Qualifications

• 5+ years supporting C-suite or executive-level users.
• Expert-level proficiency in Apple ecosystems (macOS, iOS).
• Polished communication skills with the ability to interface confidently.

Responsibilities

• Provide elite-level technical support to executive leadership.
• Troubleshoot and manage Apple hardware and software.
• Set up and troubleshoot video conferencing tools.

Skills

Communication

Troubleshooting

Technical Support

Discretion

Tools

JAMF

Intune

PowerPoint

Zoom

Microsoft Teams

Job description

2 days ago Be among the first 25 applicants

Dice is the leading career destination for tech experts at every stage of their careers. Our client, iSphere, is seeking the following. Apply via Dice today!

Executive Support Technician - Long-Term Contract-to-Hire - Onsite in New York City

Location: New York City, NY (100% Onsite)

Duration: Long-Term Contract-to-Hire

Schedule: On-call availability during evenings and weekends required

Opportunity Overview:

iSphere is seeking a poised and highly skilled Executive Support Technician to deliver white-glove technical support to C-level executives including the CEO and CFO at a prestigious client site in New York City. This high-visibility, onsite role requires an Apple/macOS expert with exceptional communication, discretion, and presentation skills. The ideal candidate thrives in dynamic environments, anticipates executive needs, and resolves issues swiftly and professionally.

Key Responsibilities:

• Provide elite-level technical support to executive leadership, ensuring seamless daily operation and minimal downtime
• Troubleshoot and manage Apple hardware and software, including MacBooks, iPads, iPhones, and Apple TVs
• Support hybrid tech environments (macOS, iOS, Windows) with deep understanding of cross-platform compatibility
• Configure, test, and manage presentation tools like PowerPoint, Prezi, and multimedia systems for high-stakes executive meetings
• Support and administer devices through MDM platforms (e.g., JAMF, Intune) and Apple Business Manager
• Set up and troubleshoot video conferencing tools such as Zoom, Microsoft Teams, and integrated AV solutions
• Deliver onsite, high-priority technical support with rapid resolution and exceptional professionalism
• Accompany executives on occasional travel, providing technical support at offsite meetings and international events
• Maintain accurate documentation of procedures, issue resolution, and user guides tailored for executive use
• Stay up to date with evolving technologies and proactively recommend enhancements for executive efficiency
  
  

Minimum Qualifications:

• 5+ years supporting C-suite or executive-level users in a corporate environment
• Expert-level proficiency in Apple ecosystems (macOS, iOS, iPadOS) and device configuration
• Experience managing mobile devices using MDM platforms such as JAMF or Microsoft Intune
• Proficiency with Windows OS, Microsoft Office, Outlook, Teams, and presentation software
• Polished communication skills with the ability to interface confidently and discreetly with top-tier executives
• Exceptional troubleshooting abilities and a proactive, service-focused mindset
• Flexibility to work after hours and travel domestically/internationally on short notice
  
  

Preferred Qualifications:

• Prior experience supporting executives in finance, legal, or corporate headquarters environments
• Familiarity with enterprise-level AV systems and conference room technology
• Ability to manage high-pressure, confidential situations with professionalism and tact
  
  

Why Join iSphere?

• High-visibility role supporting top executive leadership
• Long-term contract-to-hire opportunity with career growth potential
• Work onsite in a dynamic, fast-paced corporate setting in the heart of NYC
• Be part of a team where excellence in support is not optional it s expected

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Software Development

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