Executive Support Technician

Everest; New York (NY); On-site; USD 85,000 - 105,000; Full time

Job summary

Everest is seeking a White Glove Executive Support Technician to provide high-level IT support for senior executives. Responsibilities include addressing complex issues, supporting devices and software, and ensuring seamless operations for VIPs. A strong technical background, excellent communication skills, and flexibility for off-hour support are essential for this full-time role based in New York, NY.

Benefits

Dynamic training and professional development

Tuition reimbursement

Flexible work arrangements

Colleague Resource Groups

Qualifications

• Valid passport and ability to travel outside the US.
• Four years of VIP support experience or five years IT experience without a degree.
• Strong technical background and excellent communication skills.

Responsibilities

• Provide world-class customer support to VIPs.
• Resolve complex issues independently.
• Support traveling executives remotely and support off-hours on a rotating basis.

Skills

Technical troubleshooting

Networking

Customer service

Organizational skills

Education

Bachelor’s degree or equivalent experience and certifications

Tools

ITSM ticketing systems

Job description

Join to apply for the Executive Support Technician role at Everest.

About Everest: Everest Group, Ltd. (Everest), is a leading global reinsurance and insurance provider, operating for nearly 50 years through subsidiaries in North America, Latin America, the UK & Ireland, Continental Europe, and Asia Pacific regions. We focus on creating long-term value through underwriting excellence, strong risk and capital management, extensive product and distribution capabilities, a strong balance sheet, and an innovative culture. Our most critical asset is our people. We offer dynamic training, professional development, tuition reimbursement, mentoring, flexible work arrangements, and Colleague Resource Groups.

About the Role: Everest is seeking a White Glove Executive Support Technician to be the face of IT support for senior executives. Responsibilities include providing Level I and II support, managing complex issues, supporting mobile and Office phone issues, supporting traveling executives, and providing remote support on a rotating basis (24x7). Strong interpersonal skills, empathy, and a passion for customer service are essential.

Responsibilities:

• Provide world-class customer support to VIPs.
• Build and maintain relationships with executive personnel.
• Communicate effectively with technical and non-technical audiences.
• Resolve complex issues independently.
• Support administrative assistants and handle mobile and Office phone issues.
• Support devices (PCs, phones, iPads) and software (O365, Intune, Duo, WebEx).
• Support traveling executives remotely and support off-hours on a rotating basis.
• Assist visiting global executives with technology needs.
• Report on VIP ticket status and support service desk operations.

Qualifications:

• Valid passport and ability to travel outside the US.
• Strong technical background and excellent communication skills.
• Experience increasing performance through SLA analysis and process improvement.
• Bachelor’s degree preferred or equivalent experience and certifications.
• Four years of VIP support experience or five years IT experience without a degree.
• Experience with ITSM ticketing systems (ServiceNow preferred).

Preferred Skills:

• Technical troubleshooting, networking, customer service, and organizational skills.
• Ability to explain technical solutions clearly.
• Flexibility for off-hour support, multitasking, and attention to detail.
• Knowledge of IT regulations (ITIL, SOX, etc.).

Compensation: For NY only, the salary range is $85,000 - $105,000 annually, based on experience and qualifications.

We encourage candidates who do not meet every requirement to apply, as Everest values diversity and inclusion. Accommodations are available during the application and interview process.

Our Culture: Everest aims to provide the world with protection, fostering a culture of inclusion, respect, and collaboration. Our values include Talent, Thoughtful Risk, Execution, Efficiency, Humility, Leadership, and Inclusion. We promote behaviors like respect, ownership, and teamwork.

Type: Regular, Full-time. Location: New York, NY, with possible travel. Everest is an equal opportunity employer. For accommodations, contact Everest Benefits at [e-mail].