Executive Support IT Specialist

ManpowerGroup Global, Inc.; Salisbury (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

ManpowerGroup is seeking an IT Field Support IV to provide dedicated onsite technology support for senior executives across multiple brands. The role requires problem-solving, vendor liaison, and travel to executive locations to ensure seamless IT operations for high-level meetings and events.

The ideal candidate will hold a bachelor's degree in CS/IT or a related field, have 3+ years of experience, and demonstrate strong communication and collaboration skills to influence IT solutions across

Qualifications

• Bachelor's degree in Computer Science or related field; equivalent trainings/certifications will be considered.
• 3+ years of equivalent experience in IT support or technology roles.
• Excellent written and verbal communication across the organization.
• Ability to plan, prioritize and drive issues from concept to closure.
• Proven ability to work independently on mid to large projects with minimal direction.
• Strong collaboration and influencing skills.

Responsibilities

• Identify and troubleshoot complex IT problems for executives across brands.
• Propose and execute IT solutions based on needs and functionality for executives.
• Coordinate and lead meetings to drive IT solutions affecting executive users.
• Liaise with vendors, IT staff, and service owners on meetings, technology, and enhancements.
• Provide onsite support at meetings and events as needed.
• Develop action plans and resolve chronic incidents through trend analysis.
• Prepare reports and present findings to IT leadership.
• Travel to multiple locations to support geographically distributed executives.

Skills

Communication

Planning & prioritization

Cross-functional collaboration

Executive support

Education

Bachelor's degree in CS/IT or related field

Job description

Job Title: IT Field Support IV

Location: Salisbury, NC. ONSITE.

Responsibilities

• Identify, troubleshoot and analyze complex business IT problems for our Senior Executives across all brands and entities
• Propose and execute solutions for Executives based on need and functionality
• Coordinate, conduct, and lead meetings to drive solutions from IT as it relates to issues impacting our Executives
• Liaise with vendor partners, business users, IT programmers and IT Service owners regarding solutions for meetings, new technology and enhancements to existing technology as it relates to the needs of our Executive partners
• Provide immediate onsite support for offsite meetings and sponsored events
• Exercise judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions
• Resolve technical issues quickly and effectively to reduce impact to the business
• Coordinate with other IT staff and users to identify the need for new systems and/or recommend enhancements to improve IT operations
• Perform data analysis on trends in specific platforms for process improvement
• Complete reviews, trending analysis, develop action plans, and take action on resolving chronic incidents
• Communicate / interface with other IT associates to improve IT systems to keep up with demand from our Executive users need for immediate data
• Prepare reports, and/or present findings to IT Leadership
• Travel to multiple locations to support our various geographically located Executives, including home visits for the highest‑level Executives and Board Members

What’s Needed?

• Bachelors Degree in Computer Science, Technical field and/or Business-related field
• Equivalent trainings/certifications/experience equivalency will be considered
• 3 or more years of equivalent experience in relevant job or field of technology
• Excellent written and verbal communication skills; ability to communicate across the organization
• Ability to plan, prioritize and drive issues, tasks, and deliverables from concept to closure
• Takes on mid to large projects from start to finish and works independently on these efforts with minimal direction required
• Highly collaborative with proven experience partnering & influencing

About ManpowerGroup, Parent Company of:

Manpower, Experis and Talent Solutions

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought‑after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.