Executive Support Engineer

CVS Health; Hartford (CT); Presencial; USD 79 000 - 159 000; Tempo integral

Resumo da oferta

CVS Health is seeking an Executive Support Engineer to deliver premium technical support to our senior executives and their assistants. You will diagnose complex issues, coordinate high-profile videoconferences across 100+ locations, and tailor solutions to executive needs.

This role requires executive presence, strong communication, and the ability to travel up to 25%. You’ll work across desktops, laptops, mobile devices and conferencing tools while maintaining security and compliance standards.

Qualificações

• 3+ years leading technical assistance in a large matrixed organization.
• 3+ years’ experience in an Executive Support Role with C-Level executives.

Responsabilidades

• Provide front-line White Glove primary technical support to end-users including C-Level executives.
• Coordinate, schedule and support multi point internal and external audio / video conferences across 100+ locations.
• Engineer technical solutions tailored to senior executives.
• Perform root cause analysis and develop procedures to prevent problems.
• Support desktops, laptops, mobile devices, tablets and video conferencing equipment.
• Provide 24x7 on-call support and travel up to 25%.
• Lead projects to completion within budget and schedule; assess hardware/software, test, implement and train.
• Security and compliance issue remediation; acquisition cutover.

Conhecimentos

Executive support

C-Level support

Formação académica

Bachelor’s degree or equivalent experience

Ferramentas

PowerShell

Bash

BitLocker

Apple device management

Mobile OS management

Descrição da oferta de emprego

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. We are seeking an Executive Support Engineer to provide outstanding technical support to our Senior Executives and their Administrative Assistants. This role requires a very high level of technical engineering and proficiency and requires an individual with executive presence. To be successful, you must be able to quickly and effectively diagnose and resolve issues related to videoconferencing, teamwork technologies, business application software, telecommunication issues and potentially local network issues. In addition, executive-level verbal and written communication is required.

Position Summary

• Provide front-line White Glove primary technical support to end-users including: C-Level executives on various support issues including access, hardware, software and peripherals
• Coordinate, schedule and support multi point internal and external audio / video conferences encompassing over 100+ locations and thousands of attendees
• Engineer technical solutions tailored to senior executives
• Utilize excellent problem-solving skills to diagnose, evaluate and resolve sophisticated issues in a high pressure and high clarity environment
• Perform root cause analysis, develop analytics to identify typical problems and patterns, develop procedures and controls for problem prevention
• Support multiple platforms including Desktops, Laptops, Mobile Devices, Tablets and Video Conferencing equipment
• Provide 24 x 7 on‑call support as assigned as well as shift flexibility
• Travel as required (up to 25%)
• Lead project assignments to completion on time and within budget while maintaining a high-performance level with daily tasks, this can include: Hardware / software evaluation, testing, implementation and training
• Security and compliance issue remediation
• Acquisition Cutover

Required Qualifications

• 3+ years of prior experience leading technical assistance in a large matrixed organization troubleshooting technical issues including access, hardware, software and peripherals
• 3+ years’ experience in an Executive Support Role working with C-Level executives

Preferred Qualifications

• A+, Network+, Security+, MTA, MCTS, Windows 7 / 10, or MAC OS Certifications
• Experience using Powershell / Bash
• Experience with Bitlocker
• Advanced experience with Apple devices and management tools
• Advanced experience with mobile devices and operating systems

Education

• Bachelor’s degree, or equivalent experience (HS diploma + 4 years relevant experience)

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is: $79,310.00 - $158,620.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Benefits

Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

Application Window

We anticipate the application window for this opening will close on: 11/18/2026

Equal Opportunity

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Company Culture

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.