Executive Spa Director

benchmark; United States; On-site; USD 150,000 - 190,000; Full time

Job summary

Pyramid Global Hospitality is seeking an Executive Spa Director for Chatham Bars Inn on Cape Cod to lead the spa's strategic direction, drive profitability, and guide revenue growth across services and partnerships.

As a member of the Resort's Executive Committee, you will align with hotel leadership, oversee operations with the Spa Director of Operations, and expand guest experiences while maintaining the resort's Forbes Five-Star standards.

Qualifications

• Bachelor’s degree in hospitality, Business, Marketing, Finance, Wellness Management, or related field preferred.
• 7-10 years of progressive leadership experience in a luxury Spa, Resort Spa, wellness, hospitality, or comparable high‑end service environment.
• Demonstrated experience with P&L management, budgeting, forecasting, and revenue generation.
• Proven ability to develop and implement successful business‑development strategies.
• Strong understanding of luxury hospitality, Spa, wellness, and consumer trends.
• Exceptional strategic-thin

Responsibilities

• Develop and execute strategies that increase treatment appointments, guest engagement, retail sales, partnerships, and overall Spa profitability.
• As a member of the Resort's Executive Committee, participate in property-wide strategic planning and decision-making and serve as the primary executive representative for the Spa.
• Work closely with the Spa Director of Operations to manage day-to-day operations, identify opportunities, develop new revenue streams, build partnerships, and manage financial performance.

Skills

P&L management

Budgeting

Forecasting

Revenue generation

Business development

Strategic thinking

Luxury hospitality

Spa industry knowledge

Education

Bachelor’s degree in hospitality, Business, Marketing, Finance, Wellness Management, or related field

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you’ll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

#PGH-CBI

About our property:

Located along the shores of Chatham, Massachusetts, Chatham Bars Inn, a Forbes Five‑Star resort, stands as a timeless beacon of hospitality, blending rich history with modern luxury on 25 oceanfront acres. With over a century of heritage, the Inn has captivated visitors with panoramic ocean views, impeccable service, and a commitment to preserving the essence of New England charm. The Inn has 217 rooms and suites, from the historic Main Inn to dozens of cottage‑style buildings with flower‑lined brick walkways and breathtaking views. Chatham Bars Inn is one of Cape Cod’s most beloved destinations for family vacations, romantic getaways, and corporate retreats. Guests of the Inn are able to experience a series of authentic, first‑hand Cape Cod experiences such as private cabana rentals along the Inn’s private quarter‑mile beach, an oceanfront pool, complimentary bike rentals, private bonfires, tennis courts, a full‑service spa, and supervised Kids Crew sessions. The nearby 8‑acre Chatham Bars Inn Farm provides the Inn’s restaurants with over 100,000 pounds of produce seasonally and offers popular outdoor farm‑to‑table dinners at the farm each week. Beyond its picturesque setting and luxurious accommodations, Chatham Bars Inn is renowned for its culinary program. The resort has six different dining options, each offering a unique culinary experience showcasing the freshest local ingredients and innovative flavor. From its historic origins to its modern amenities and exquisite dining, the Inn continues to attract visitors with its charm, elegance, and unwavering dedication to excellence.

What you will have an opportunity to do:

The Executive Spa Director is the senior business leader responsible for the overall direction, financial performance, business development, revenue generation, and long‑term growth of the Spa. This position is responsible for developing and executing strategies that increase treatment appointments, guest engagement, retail sales, partnerships, and overall Spa profitability.

As a member of the Resort's Executive Committee, the Executive Spa Director participates in property‑wide strategic planning and decision‑making and serves as the primary executive representative for the Spa.

The Executive Spa Director works closely with the Spa Director of Operations, who is responsible for the day‑to‑day operation of the Spa. This position maintains a strong focus on the business of the Spa, identifying opportunities, developing new revenue streams, building strategic partnerships, managing financial performance, and ensuring the Spa continues to evolve within the luxury wellness marketplace.

What are we looking for?

QUALIFICATIONS

• Bachelor’s degree in hospitality, Business, Marketing, Finance, Wellness Management, or related field preferred.
• 7-10 years of progressive leadership experience in a luxury Spa, Resort Spa, wellness, hospitality, or comparable high‑end service environment.
• Demonstrated experience with P&L management, budgeting, forecasting, and revenue generation.
• Proven ability to develop and implement successful business‑development strategies.
• Strong understanding of luxury hospitality, Spa, wellness, and consumer trends.
• Exceptional strategic-thin