Executive Receptionist

SPS; New York (NY); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Paid Time Off

Bonuses

Medical, Dental, Vision

401k matching

Job summary

SPS is seeking an Executive Receptionist in New York, NY to manage front office operations and support hospitality and workplace services. You will greet visitors, answer calls, coordinate room logistics, and ensure professional presentation for meetings and events.

The role includes mail/office services support, facilities assistance, and proactive task management to maintain a seamless workplace experience.

Qualifications

• High School Diploma or equivalent.
• 1–3 years of experience in reception, concierge, hospitality, or administrative roles.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office Suite and ability to learn workplace technology systems.
• Strong organizational and time-management skills.
• Ability to multitask and prioritize responsibilities efficiently.
• Professional appearance and adherence to company policies.

Responsibilities

• Provide 5-star customer service to employees, visitors, and clients.
• Answer incoming telephone calls and route callers to the appropriate department.
• Greet visitors, log them into the visitor system, and ensure NDA compliance.
• Activate temporary employee badges and manage access cards.
• Escalate security concerns when necessary.
• Maintain a clean, professional, and organized reception area.
• Train backup personnel on reception procedures and policies.
• Stock and maintain food and beverage areas including pantry, barista stations, kitchens, and conference rooms.
• Assist with meeting room setups and breakdowns for onsite meetings and events.
• Coordinate catering and hospitality support for meetings and conferences.
• Maintain cleanliness and presentation standards across hospitality areas.
• Sort and distribute mail and packages.
• Receive and track inbound deliveries and notify employees.
• Provide backup support for mail and office services operations.
• Monitor office supplies and replenish inventory as needed.
• Schedule meeting rooms and assist with administrative tasks.
• Perform light facilities support such as organizing workspaces and minor maintenance tasks.
• Proactively identify additional tasks during downtime.
• Build professional relationships with employees, clients, and internal teams.

Skills

Customer service

Verbal communication

Written communication

Microsoft Office

Time management

Multitasking

Education

High School Diploma

Job description

SPS Global is seeking a polished and service-oriented Executive Receptionist to manage front office operations while supporting hospitality and workplace services.

This multi-faceted role ensures a professional and welcoming environment for employees, clients, and visitors while maintaining high standards of workplace presentation and operational efficiency.

The ideal candidate is highly organized, detail-oriented, and committed to delivering a 5-star customer experience across reception, hospitality, and office support services.

Job Overview

The Executive Receptionist provides exceptional service by managing front office operations while supporting hospitality functions across the workplace. Responsibilities include greeting visitors, answering inbound calls, coordinating meeting room logistics, and ensuring the proper setup and presentation of food and beverages for meetings, conferences, and corporate events. In addition to reception duties, this role supports mail and office services operations and assists with general facilities tasks to ensure a seamless and professional workplace experience.

Reports To

Client Services Supervisor, Client Services Manager, or equivalent leadership

What You’ll Do

Reception & Concierge Services

• Provide 5-star customer service to employees, visitors, and clients
• Answer incoming telephone calls and route callers to the appropriate department
• Greet visitors, log them into the visitor system, and ensure NDA compliance
• Activate temporary employee badges and manage access cards
• Escalate security concerns when necessary
• Maintain a clean, professional, and organized reception area
• Train backup personnel on reception procedures and policies

Hospitality & Workplace Experience

• Stock and maintain food and beverage areas including pantry, barista stations, kitchens, and conference rooms
• Assist with meeting room setups and breakdowns for onsite meetings and events
• Coordinate catering and hospitality support for meetings and conferences
• Maintain cleanliness and presentation standards across hospitality areas

Mail & Office Services Support

• Sort and distribute mail and packages
• Receive and track inbound deliveries and notify employees
• Provide backup support for mail and office services operations
• Monitor office supplies and replenish inventory as needed

Administrative & Operational Support

• Schedule meeting rooms and assist with administrative tasks
• Perform light facilities support such as organizing workspaces and minor maintenance tasks
• Proactively identify additional tasks during downtime
• Build professional relationships with employees, clients, and internal teams

What We’re Looking For

Required

• High School Diploma or equivalent
• 1–3 years of experience in reception, concierge, hospitality, or administrative roles
• Strong verbal and written communication skills
• Proficiency with Microsoft Office Suite and ability to learn workplace technology systems
• Strong organizational and time-management skills
• Ability to multitask and prioritize responsibilities efficiently
• Professional appearance and adherence to company policies

Preferred

• Experience working in a corporate office or workplace services environment
• Experience supporting hospitality or meeting coordination

Competencies

• Client-focused with commitment to 5-star service delivery
• Strong integrity and professional business ethics
• Excellent verbal and written communication skills
• Strong organizational skills with attention to detail
• Ability to maintain confidentiality and handle sensitive information
• Results-driven with strong time management and prioritization skills
• Adaptable and capable of managing multiple responsibilities simultaneously
• Collaborative team player with strong interpersonal skills
• Proactive mindset with ability to work independently

Physical Requirements

• Ability to lift or move packages up to 40 lbs.
• Ability to walk, bend, kneel, stand, or sit for extended periods
• Manual dexterity for operating office equipment such as phones, copiers, and scanners
• Vision abilities including close vision, distance vision, peripheral vision, depth perception, and focus adjustment
• Ability to work on a computer for extended periods

Travel

None or negligible

Compensation

The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.

Vacancy Status

This posting is for an existing vacancy.

Pay Range

$18 - $18 USD

What We Offer

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
• Bonuses: Are available for employee and client referrals for current employees.
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre‑Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
• Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real‑time assistance during interviews. SPS team members may use transcription or note‑taking technology solely to support accurate interview documentation. No AI or automated decision‑making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.