Executive Protective Operations Program Manager

Crisis24; Palo Alto (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Discretionary bonus up to 15%

Medical, Dental, Vision, Life

401k

Employee Assistance Program (EAP)

Paid time off

Professional development assistance

Job summary

Crisis24, a global executive protection provider, seeks an experienced Executive Protection Operations Manager in Palo Alto to support the Sr. Manager in day-to-day coordination, vendor management, and travel logistics for the executive protection program.

You will coordinate staffing for travel and events, develop SOPs, and drive continuous improvement while maintaining discretion and high security standards for senior leadership.

Qualifications

• 5+ years of experience in executive protection or corporate security.
• Experience coordinating executive travel operations, advances, and protective logistics.
• Experience managing vendor personnel, scheduling, or administrative workflows within a protective program.
• Strong knowledge of protective operations including advances, travel security, movement coordination, and event support.
• Ability to manage workflows and provide practical solutions in a fast-paced environment.

Responsibilities

• Serve as the primary operational liaison and vendor manager for contracted executive protection personnel.
• Oversee timesheets, payroll coordination, invoicing, expense tracking, and personnel administration.
• Coordinate executive protection operations during travel, events, and complex movements.
• Collaborate with Executive Assistants, Protective Intelligence, GSOC, and internal stakeholders.
• Develop and maintain SOPs and program documentation for consistency and scalability.
• Support staffing during travel, events, surge periods, and major operations.
• Lead or support initiatives to improve workflow, tooling, and training.
• Contribute to after-action reviews and continuous improvement.

Skills

Operational planning

Vendor management

Travel coordination

Communication

Discretion

Problem solving

Attention to detail

Leadership

Cross-functional collaboration

Tools

WinTeam

Concur

Signal

Slack

Google Workspace

Job description

About Crisis24

Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. Backed by proprietary AI-enabled SaaS technologies, advanced Global Operations Centers, an extensive global footprint, and the largest team of private-sector intelligence analysts in the world, we deliver localized insights and global perspectives alongside medical, security, crisis response, embedded intelligence, and consultancy services as a preferred partner for Fortune 500 corporations.

At Crisis24, we don't just offer jobs - we offer missions. We recruit the very best from the military, intelligence agencies, academia, law enforcement, medicine, or any of our areas of specialty. We protect more than places. We protect people, reputations, and lifestyles, with integrity, discipline, discretion, and purpose. Whether you're stepping into civilian life after service, seeking personal or professional growth, or bringing specialized expertise to a higher calling, we match your ambition with real opportunity. Do the most important work of your career, helping safeguard the world's most important organizations and individuals against risk.

More information is available at https://www.crisis24.com/careers

About Crisis24

Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.

More information is available at www.crisis24.com

Summary

The Executive Protection Operations Manager supports the Sr. Manager, Executive Protection in the day-to-day coordination, administration, and expansion of the Executive Protection Program. This role serves as a central operational partner responsible for vendor management, administrative oversight, and operational logistics supporting executive protection activities across the organization. The Operations Manager ensures continuity of operations by coordinating personnel, travel logistics, and protective resources while supporting the continued growth of executive protection services for executive leadership.

Core Responsibilities

Serve as the primary operational liaison and documented vendor manager for contracted executive protection personnel, overseeing timesheets, payroll coordination, invoicing, expense tracking, and personnel-related administration.

Coordinate executive protection operations during principal travel, events, and complex movements, including vendor staffing, transportation resources, operational communications, and coordination with Executive Assistants, Protective Intelligence, GSOC, and other internal stakeholders.

Support the planning and execution of executive protection coverage across executive leadership, helping expand and sustain protection capabilities beyond the CEO program.

Develop and maintain operational procedures, SOPs, and program documentation to ensure consistency and scalability across executive protection operations.

Assist with operational planning, coverage forecasting, and surge staffing to ensure appropriate resources are available for travel, events, and emerging requirements.

Backfill operational roles when necessary, including Close Protection Agent, Executive Protection Agent, Executive Protection Lead, or Advance Agent during staffing shortages, surge operations, or major events.

Support vendor performance management and operational quality assurance, identifying gaps, coordinating improvements, and escalating issues when necessary.

Lead or support operational initiatives such as workflow improvements, program tooling, training coordination, and other projects that improve efficiency and program maturity.

Support after-action reviews, operational debriefs, and continuous improvement efforts across the Executive Protection Program.

Identify operational gaps, process improvements, or resource needs and elevate recommendations to the Sr. Manager.

Key Competencies

Strong operational judgment and ability to coordinate complex executive protection activities across multiple stakeholders and environments.

Physically fit and able to safely perform the physical demands of the role.

Excellent organizational skills with the ability to manage multiple concurrent priorities in fast-moving operational environments.

Clear and concise communication skills, capable of coordinating effectively with executives, vendors, and internal security teams.

High attention to detail across scheduling, documentation, logistics, and operational planning.

Ability to operate both strategically and tactically, supporting program leadership while also executing operational tasks when required.

High level of discretion and professionalism when handling sensitive executive information.

Strong problem-solving skills and the ability to identify operational gaps and implement practical solutions.

Preferred Background

5+ years of experience in executive protection, protective operations, or corporate security environments.

Experience coordinating executive travel operations, advances, and protective logistics in dynamic environments.

Experience managing vendor personnel, scheduling, or operational administration within a protective services program.

Strong working knowledge of executive protection operations including advances, travel security, movement coordination, and event support.

Demonstrated ability to manage operational logistics and administrative workflows supporting protective operations.

Valid CA Guard Card, Exposed Firearm Permit, and CA CCW or HR218 required.

Familiarity with operational platforms such as WinTeam, Concur, Signal, Slack, and Google Workspace.

Experience supporting high-profile executives, corporate leadership teams, or family office environments preferred.

Additional Benefits

• Competitive compensation + discretionary, performance-based bonus up to 15% of base salary
• Medical, Dental, Vision, and Life Insurance, Competitive 401k
• Employee Assistance Program (EAP).
• Paid time off
• Professional development assistance

Job Type: Full-time

Information Security

• Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24 is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.

Crisis24 is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.