Executive Operations Coordinator

Andrews-Federal-Credit-Union; Suitland (MD); On-site; USD 70,000 - 100,000; Full time

Job summary

Andrews Federal Credit Union is seeking an Executive Operations Coordinator to strengthen coordination, communication, and accountability across major priorities. This role reports to the COO and CFO, providing high‑level administrative support to the Executive Vice Presidents while serving as a central resource for tracking milestones, deadlines, and executive deliverables.

You will develop and maintain executive reporting tools, including Smartsheet dashboards, to give the C-suite consistent

Qualifications

• Three to five years of progressively responsible experience providing executive administrative support, preferably to C-suite or other senior leaders.
• Intermediate experience coordinating cross-functional work, tracking project milestones, and managing competing deadlines; direct project ownership is not required.
• Strong written and verbal communication skills, with the ability to follow up effectively and professionally with senior leaders and department managers.
• Excellent organization, prioritization, judgment, attention to detail, and ability to handle sensitive information with discretion.
• Proficiency in Microsoft Outlook, Word, Excel, PowerPoint, Teams, and project tracking or reporting tools.
• Bachelor's degree in business or a related field preferred, or an equivalent combination of education and experience; financial services experience is a plus.

Responsibilities

• Coordinate and consolidate critical organizational updates for the COO, including new system implementations, major initiatives, operational changes, key milestones, and emerging risks.
• Serve as a liaison between the CFO, COO, and their direct reports; regularly request and obtain timely information needed for executive decisions.
• Maintain a consolidated tracker of priority projects with status, milestones, deadlines and dependencies.
• Monitor commitments and timelines; highlight delays or risks to executives.
• Prepare bi-weekly executive status reports with updates and upcoming deadlines.
• Coordinate briefs, presentations and materials for the COO's updates to the CEO and Board of Directors.
• Track action items from meetings and escalate overdue items when needed.
• Organize financial, operational, and project materials for meetings and significant decisions.
• Manage the CFO's and COO's calendars and schedule meetings.
• Coordinate leadership meetings, agendas, materials, notes and follow-ups.
• Draft, edit and format executive correspondence, presentations, and reports.
• Arrange travel and expense tasks for executive support.
• Maintain confidential records and reference materials; foster cross-department collaboration to improve reporting processes.

Skills

Executive support

Communication

Organization

Discretion

Education

Bachelor's degree in business or related field

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Teams

Job description

When you choose a job at Andrews Federal Credit Union, you give yourself the opportunity to grow, advance and make a difference. Andrews Federal is a mission-driven financial institution that focuses on giving members the tools they need to reach their financial goals.We are continually developing our team of dedicated employees who are ready to serve. To create and retain this elite workforce, we offer highly competitive compensation and benefits plans, including highly desirable features like:12 Paid Holidays a Year, Including Your BirthdayRetirement Plans – 401(k) with a 6% MatchChildcare Stipend up to $2600 to assist Working FamiliesDiscount on Lending Products.Tuition Reimbursement and Career Development Programs and OpportunitiesCertified six-time winner of Great Place To WorkEmployee Assistance Program – 24/7 Support for FamiliesAffordable Healthcare Plan including Medical, Dental, Vision, and RxEmployer paid Long Term Disability, Life Insurance, and AD&DShort-Term DisabilityVacation Leave and Sick LeaveFree ParkingAnd when you are part of Team Andrews, you have the opportunity to be part of something bigger, to support the financial goals and dreams of Andrews Federal members in the US, Europe and worldwide. Come be a part of our success story; and let us help you shape your career story!Purpose of PositionThe Executive Operations Coordinator supports organizational effectiveness by strengthening coordination, communication, and accountability for major operational priorities, strategic initiatives, and executive leadership commitments across Andrews Federal Credit Union.Reporting to the Chief Operating Officer and the Chief Financial Officer, the position provides high-level executive coordination and administrative support to the Executive Vice Presidents while serving as a centralized resource for monitoring significant organizational initiatives, milestones, deliverables, and deadlines.Working collaboratively with executives and department leaders throughout the organization, the Executive Operations Coordinator proactively obtains progress updates, identifies potential delays and unresolved issues, and facilitates timely escalation of matters requiring executive attention.The position supports the development and maintenance of executive-level reporting tools, including Smartsheet dashboards, to provide the C-suite with consistent visibility into organizational progress, accomplishments, risks, and outstanding commitments.The Executive Operations Coordinator is expected to demonstrate exceptional initiative, sound judgment, professional courage, and the ability to engage confidently and diplomatically with leaders at all organizational levels.Department leaders retain full accountability for their respective initiatives, operational performance, and deliverables.The Executive Operations Coordinator strengthens organizational execution by promoting timely communication, disciplined follow-through, and transparency regarding established commitments.The position also provides high-level administrative support to the Executive Vice Presidents, including executive scheduling, meeting coordination, communications, and other administrative responsibilities.ESSENTIAL DUTIES AND RESPONSIBILITIESCoordinate and consolidate critical organizational updates for the COO, including new system implementations, major initiatives, operational changes, key milestones, and emerging risks, to support reporting to the CEO and Board of Directors.Serve as a key liaison between the CFO, COO, and their direct reports; regularly request and obtain timely, complete information, reports, and updates needed for executive decisions and communications.Maintain a consolidated tracker of priority projects and initiatives, identifying responsible leaders, current status, key milestones, upcoming deadlines, and dependencies.Monitor commitments and project timelines; proactively bring delays, unresolved matters, changing priorities, or potential risks to the attention of the appropriate executive.Identify decisions, approvals, or support needed from the CFO or COO, gather relevant background information, and coordinate follow-up with the responsible department leaders.Prepare a bi-weekly (every two weeks) executive status report highlighting major project updates, completed milestones, upcoming deadlines, outstanding deliverables, and items requiring executive attention.Coordinate briefings, presentations, and supporting materials for the COO’s updates to the CEO and Board of Directors, working with department leaders to ensure information is accurate, complete, and timely.Track action items and commitments from executive and leadership meetings; follow up with assigned individuals and elevate overdue or unresolved matters when necessary.Anticipate executive information needs by organizing relevant financial, operational, and project materials in advance of meetings, presentations, and significant decisions.Manage the CFO's and COO's calendars, schedule meetings, prioritize competing commitments, and coordinate appointments to maximize effective use of executive time.Coordinate leadership meetings, including agendas, advance materials, meeting logistics, notes, and distribution of follow-up assignments.Draft, edit, and format executive correspondence, presentations, summaries, and reports with professionalism, accuracy, and attention to detail.Arrange travel, coordinate meeting logistics, and assist with expense-related administrative tasks and other executive support needs.Maintain organized and confidential records, correspondence, trackers, and reference materials to support timely access to information and consistent follow-through.Build productive working relationships across departments and recommend practical improvements to executive coordination, information flow, and status reporting processes.QUALIFICATIONSThree to five years of progressively responsible experience providing executive administrative support, preferably to C-suite or other senior leaders.Intermediate experience coordinating cross-functional work, tracking project milestones, and managing competing deadlines; direct project ownership is not requiredStrong written and verbal communication skills, with the ability to follow up effectively and professionally with senior leaders and department managers.Excellent organization, prioritization, judgment, attention to detail, and ability to handle sensitive information with discretionProficiency in Microsoft Outlook, Word, Excel, PowerPoint, Teams, and project tracking or reporting tools.Bachelor's degree in business or a related field preferred, or an equivalent combination of education and experience; financial services experience is a plus.PHYSICAL REQUIREMENTS:Requires the ability to sit for extended periods of time, entering and analyzing data.Must be able to use computer terminal and automated file tracking system, 10 key calculator, fax machine and telephone.In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.