Executive Assistant – COO

Lafayette Federal Credit Union; Rockville (MD); Hybrid; USD 57,000 - 67,500; Full time

Benefits offered by this job

Employer-paid health insurance premium

Fully funded deductible

401(k) employer matching

Life insurance and disability protection

Paid time off and holiday leave

Educational assistance

Commuter benefits program

Job summary

A community-focused credit union is seeking an Executive Assistant to the SVP/COO in Rockville, Maryland. This hybrid role involves providing executive support, managing schedules, and liaising with committee members. Candidates should possess strong communication, organizational, and analytical skills, with a bachelor's degree or equivalent experience. The position offers annual compensation ranging from $57,000 to $67,500, alongside comprehensive benefits including health insurance and 401(k) matching.

Qualifications

• Three to five years of similar or related experience.
• Experience in a financial institution environment preferred.
• Ability to maintain confidentiality and demonstrate tact.

Responsibilities

• Provide executive support to the SVP/COO and Senior Management Team.
• Manage the SVP/COO's calendar and travel arrangements.
• Coordinate and attend meetings for the Supervisory and Credit Committees.

Skills

Strong communication skills

Organizational skills

Analytical skills

Problem-solving skills

Member relations skills

Education

Bachelor’s degree or equivalent industry certifications

Job description

Applicants must reside in the District of Columbia, Maryland, or Virginia. The position is hybrid.

Join Lafayette Federal Credit Union, a proud recipient of USA Today’s Top Workplaces of 2024 and 2025. We are growing and looking for exceptional talent to join our dynamic team. Our commitment to excellence and reputation as an employer of choice drives us to become the premier financial partner for our community.

About the Role

Executive Assistant – COO

The Executive Assistant to the SVP/COO provides executive, administrative, and development support to the SVP/Chief Operations Officer, the Senior Management Team (SMT), and HR in carrying out the objectives of the credit union.

Essential Functions & Responsibilities

Executive Support

• Complete a broad variety of administrative tasks for the SVP/COO, including managing an extremely active calendar of appointments; completing expense reports; composing and preparing correspondence that may be confidential; arranging complex and detailed travel plans, itineraries, and agendas; and compiling documents for travel‑related meetings.
• Work closely and effectively with the SVP/COO to keep him well informed of upcoming commitments and responsibilities, following up appropriately.
• Plan, coordinate and ensure the SVP/COO’s schedule is followed and respected.
• Serve as a gatekeeper and gateway, creating win‑win situations for direct access to the SVP/COO’s time and office.
• Act as a bridge for smooth communication between the SVP/COO’s office and internal departments, demonstrating leadership to maintain credibility, trust and support with the senior management team.
• Provide leadership to build relationships crucial to the success of the organization and manage a variety of special projects for the SVP/COO, some of which may have organizational impact.
• Prioritize conflicting needs; handle matters expeditiously, proactively, and follow through on projects to successful completion, often with deadline pressures.
• Prepare reports and presentations.

Supervisory Committee And Credit Committee Liaison

• Serve as the Supervisory Committee and Credit Committee Liaison.
• Maintain discretion and confidentiality in relationships with all volunteers (e.g., Board, Supervisory Committee).
• Coordinate monthly meetings and lunches.
• Attend meetings and take minutes for the Supervisory Committee & Credit Committee.
• Ensure minutes are complete, accurate, prepared within three days of the meeting date, and signed by the appropriate individuals when approved.
• Provide administrative support to the Supervisory Committee & Credit Committee, including but not limited to: providing meeting notification and securing a quorum; adhering to compliance with applicable rules and regulations set in bylaws regarding board and board meeting matters, including advance distribution of materials before meetings; maintaining volunteer contact information; assisting volunteers with conference registration/reimbursement; assisting volunteers with travel arrangements, lodging, and meal planning as needed; providing secondary support to the President/CEO and Board.
• Perform other duties as needed or assigned by the VP of Human Resources, SVP of Administration, and/or SVP/COO.

Knowledge And Skills

Experience: Three to five years of similar or related experience.

Education: A bachelor’s degree or equivalent industry certifications recognized as equivalent to a bachelor’s degree (e.g., information technology certifications in lieu of a degree).

Interpersonal Skills: Work involves significant personal contact with others inside and/or outside the organization for first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills: Strong communication (verbal and written), organizational, analytical, and problem‑solving skills; excellent member relations skills; ability to function in a financial institution environment and utilize standard office equipment.

Benefits

• Employer‑paid (99.9%) health insurance premium for single and family coverage (HMO Plan)
• Fully funded deductible (HMO Plan)
• 401(k) employer matching contribution
• Income protection with life insurance, short‑term and long‑term disability
• Paid time off, holiday leave & birthday leave
• Educational assistance
• Commuter benefits program and more

Compensation

Pay: $57,000 - $67,500 annually, depending on experience and qualifications.

Equal Opportunity Employer

Lafayette Federal Credit Union is an Equal Opportunity and E‑Verify Employer. EOE/AA/DISABILITY/VETERAN.