Executive Ombudsman – Municipal Service Integrity

Municipality of Anchorage; Anchorage (AK); On-site; USD 90,000 - 120,000; Full time

Job summary

The Municipality of Anchorage seeks an Ombudsman to lead an independent office created to investigate acts of municipal agencies and to promote efficiency, equity, and improved services. The role includes developing findings, making recommendations, and coordinating with officials across departments.

The incumbent supervises staff, manages the Ombudsman function budget and policies, and communicates with non-elected municipal employees with discretion and diplomacy.

Qualifications

• Proven ability to conduct meticulous research and analyze information.
• Strong diplomatic communication and tact in official interactions.
• Proven negotiation skills to promote acceptance of recommendations.

Responsibilities

• Oversee and investigate complaints across Municipal government.
• Develop findings and recommendations for higher standards of service.
• Supervise subordinate staff and communicate with officials at all levels.

Skills

Research

Diplomacy

Negotiation

Education

Associate's degree in Public Administration/Politics/Related

Bachelor's degree in Public Administration/Politics/Related

Master's degree in Public Administration/Politics/Related

Job description

The Municipality of Anchorage seeks an Ombudsman to lead an independent office created to investigate acts of municipal agencies and to promote efficiency, equity, and improved services. The role includes developing findings, making recommendations, and coordinating with officials across departments.

The incumbent supervises staff, manages the Ombudsman function budget and policies, and communicates with non-elected municipal employees with discretion and diplomacy.