Executive, New Business Development

LinkActiv LLC; Guaynabo (PR); On-site; USD 90,000 - 150,000; Full time

Job summary

LinkActiv Group seeks an Executive, New Business Development to identify new opportunities and drive revenue. This full-time role requires strategic prospecting, building a robust pipeline, and presenting our Contact Center, CX, and related solutions to executive sponsors.

You will own the full sales cycle, collaborate with operations, and travel as needed to meet clients and industry events. A track record in B2B sales and bilingual communication in English/Spanish is highly valued.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, Sales, or related field or equivalent experience.
• Minimum of three years in Business Development, B2B Sales, or New Business Acquisition.

Responsibilities

• Identify, research, and prospect organizations that can benefit from our Contact Center solutions.
• Develop and execute strategic plans to generate qualified leads and revenue.
• Build and maintain a robust sales pipeline through multiple channels.
• Conduct discovery meetings to understand client challenges and objectives.
• Present Contact Center, CX, and Business Support solutions in consultative discussions.
• Develop customized proposals aligned with client goals.
• Lead the full sales cycle from prospecting to closing.
• Build relationships with executive-level decision-makers.
• Coordinate with Operations to ensure feasible and smooth implementations.
• Maintain opportunity tracking, forecasts, and client communications.
• Represent the company at conferences and industry events.
• Generate regular reporting on sales performance and pipeline health.
• Aim to meet or exceed sales quotas and revenue targets.

Skills

B2B sales

Consultative selling

Negotiation

Relationship-building

End-to-end sales

Bilingual EN/ES

Microsoft Office

Education

Bachelor's degree in business/related field

Tools

CRM software

MS Office

Job description

Executive, New Business Development

LinkActiv Group It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

The Executive, New Business Development position is a Full time, Regular position.

MAIN RESPONSIBILITIES

• Identify, research, and prospect organizations that can benefit from our Contact Center solutions.
• Develop and execute strategic business development plans to generate qualified leads and achieve new business revenue objectives.
• Build and maintain a robust sales pipeline through cold calling, networking, referrals, digital outreach, industry events, and strategic partnerships.
• Conduct discovery meetings to understand prospective clients' operational challenges, customer experience needs, and business objectives.
• Present the company's Contact Center, Customer Experience, and Business Support solutions through consultative sales conversations.
• Develop customized proposals and commercial solutions aligned with each client's operational and financial goals.
• Lead the full sales cycle, including prospecting, qualification, proposal development, pricing discussions, contract negotiations, and closing.
• Build and maintain strong relationships with executive-level decision-makers, including Operations, Customer Experience, Human Resources, Procurement, and C-suite leaders.
• Collaborate with Operations and other internal stakeholders to ensure proposed solutions are operationally feasible and successfully implemented.
• Ensure a seamless transition of newly acquired clients to the Operations and Client Success teams following contract execution.
• Maintain accurate opportunity tracking, pipeline management, sales forecasts, and customer interactions.
• Represent the organization at conferences, networking events, and industry associations to strengthen market presence and generate new leads.
• Prepare regular reports on sales performance, pipeline health, forecast accuracy, and business development activities.
• Consistently achieve or exceed established sales quotas, revenue goals, and key performance metrics.
• Act as a brand ambassador by maintaining a high level of professionalism and fostering long-term relationships with prospective clients and business partners.
• Complies fully and consistently with the Company's standards, policies, and procedures and the local and federal laws applicable to our industry, business, and employment practices.
• May perform other duties and responsibilities as assigned, in accordance with the education and experience requirements contained in this document.

QUALIFICATIONS

• Bachelor's Degree in Business Administration, Marketing, Communications, Sales, or a related field. Equivalent professional experience may be considered.
• Minimum of three (3) years of successful experience in Business Development, B2B Sales, Strategic Sales, or New Business Acquisition.

KNOWLEDGE, SKILLS AND ABILITIES

• Strong understanding of commercial operations and end-to-end sales processes.
• Experience selling BPO, Contact Center, Customer Experience (CX), Business Services, Technology, Staffing, Outsourcing, or other complex business solutions is highly preferred.
• Demonstrated success in prospecting and closing new business opportunities.
• Proven experience managing complex B2B sales cycles.
• Strong consultative selling, negotiation, and relationship-building skills.
• Excellent verbal, written, presentation, and interpersonal communication skills.
• Strong analytical, organizational, and time management skills.
• Ability to work independently while managing multiple opportunities simultaneously.
• Fully bilingual (English and Spanish), both written and verbal.
• Proficiency in Microsoft Office Suite.

CERTIFICATIONS/ LICENSES/ PROFESSIONAL AFFILIATIONS

• Not applicable to this position.

WORKING CONDITIONS

• The noise level in the work environment is usually moderate.
• Will operate a computer, copier, and other office equipment. The employee generally works indoors in an office setting.
• Ability to work in a fast-paced, deadline-driven environment with flexible hours, including evenings or weekends to support client needs, project deliverables, or team activities.
• Frequent travel may be required for client meetings, industry events, or conferences.

PHYSICAL REQUIREMENTS

• Ability to sit for extended periods while working on a computer and managing various projects.
• Regular use of hands and fingers for typing, digital navigation, and handling office equipment.
• Occasional lifting and carrying presentation materials or product samples, typically up to 25 pounds.
• Strong visual and auditory skills are essential for reading documents and using a computer screen for extended periods of time.
• Ability to travel frequently for client visits may require walking, standing, or navigating various environments.

DEI, EEO, and Diversity

• Grupo Ferré Rangel is an equal opportunity employer.
• We celebrate diversity and are committed to creating an inclusive environment for all employees.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability, age, or veteran status.
• We encourage applications from individuals of all backgrounds.
• If you need accommodations due to a disability, please contact us at [e-mail].