Executive Meeting Manager

Gibson Hotel Management, Inc.; Knoxville (TN); On-site; USD 50,000 - 70,000; Full time

Job summary

Gibson Hotel Management, Inc. is seeking a dynamic Executive Meeting Manager to lead group bookings and coordinate events at our hotel in Knoxville, Tennessee. The role requires proven experience in event sales and strong communication skills to cultivate client relationships and manage logistics effectively.

The ideal candidate must demonstrate exceptional organizational skills and the ability to handle multiple projects simultaneously. Join our team to help deliver exceptional events and drive business growth.

Qualifications

• Proven experience in event sales, planning, or coordination, preferably in the hospitality industry.
• Strong communication and interpersonal skills.
• Ability to multi-task and manage multiple projects effectively.
• Exceptional organizational skills and attention to detail.
• Experience with CRM systems and sales tracking software.

Responsibilities

• Actively solicit, negotiate, and secure group bookings for meetings, conferences, and social events.
• Collaborate with clients to understand their event needs, including room setups and logistics.
• Serve as the primary point of contact for clients before, during, and after events.
• Maintain accurate records in the hotel’s CRM and sales tracking systems.

Skills

Event sales and coordination

Communication skills

Organizational skills

CRM systems knowledge

Interpersonal skills

Job description

Job Summary:

We are seeking a dynamic and results-driven Executive Meeting Manager (EMM) to join our Sales team! As the EMM, you will be responsible for generating revenue by selling and coordinating group meetings, events, and social functions at our hotel. You’ll play a key role in driving business growth by prospecting new clients, managing event logistics, and ensuring a seamless experience for clients and attendees. You will work closely with our Area Director of Sales and operations teams to execute high-quality events that exceed expectations.

Key Responsibilities:

Sales & Business Development

• Actively solicit, negotiate, and secure group bookings for meetings, conferences, and social events.
• Respond to inbound inquiries and prospect new business opportunities.
• Cultivate and maintain strong relationships with clients, event planners, and local businesses.
• Conduct site visits and presentations to showcase our hotel’s meeting spaces and services.

Event Planning & Coordination

• Collaborate with clients to understand their event needs, including room setups, food & beverage, AV, and more.
• Work alongside the food and beverage teams to ensure smooth event execution.
• Prepare contracts, proposals, and event orders with detailed specifications.
• Ensure clear and effective communication of event details across departments.

Client Relationship Management

• Serve as the primary point of contact for clients before, during, and after events.
• Deliver exceptional customer service to encourage repeat business and referrals.
• Handle last-minute changes or challenges with professionalism and efficiency.
• Follow up with clients post-event to gather feedback and strengthen relationships.

Administrative & Reporting Duties

• Maintain accurate records in the hotel’s CRM and sales tracking systems.
• Prepare weekly and monthly sales reports for the Area Director of Sales.
• Stay informed about industry trends, competitor activities, and market opportunities.
• Ensure adherence to hotel policies and brand standards.

Qualifications:

• Proven experience in event sales, planning, or coordination, preferably in the hospitality industry.
• Strong communication and interpersonal skills.
• Ability to multi-task and manage multiple projects effectively.
• Exceptional organizational skills and attention to detail.
• Experience with CRM systems and sales tracking software.

Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.