Executive Housekeeping Manager

TownePlace Suites by Marriott; Urbandale (IA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid time off

Growth opportunities

Team-oriented culture

Job summary

TownePlace Suites by Marriott in Urbandale, IA seeks an experienced Executive Housekeeper to lead the housekeeping department for extended-stay guests, ensuring clean, comfortable suites and efficient turnover. You will manage schedules, deep cleaning, and inventory to maintain high standards.

You'll coach room attendants and laundry staff, collaborate with Front Desk on arrivals and VIPs, and uphold Marriott brand standards while balancing guest privacy and productivity.

Qualifications

• 2-3+ years of housekeeping leadership experience, preferably within Marriott or extended-stay brands
• Strong understanding of extended-stay housekeeping operations and service models
• Proven ability to lead and motivate teams in a fast-paced environment
• Strong attention to detail and organizational skills
• Excellent communication and problem-solving abilities
• Flexible schedule, including weekends and holidays

Responsibilities

• Lead, train, and inspire the housekeeping team, including room attendants and laundry associates
• Create a positive, accountable, and team-oriented work environment
• Conduct daily stand-up meetings to align the team on priorities and occupancy needs
• Coach team members to deliver consistent, high-quality service
• Oversee cleanliness and upkeep of suites with kitchens, living areas, and workspaces
• Manage stayover service schedules and deep cleaning rotations for long-term guests
• Ensure attention to detail in high-touch and high-use areas (kitchens, appliances, bathrooms)
• Balance efficiency with guest privacy and comfort
• Inspect guest rooms, public spaces, and back-of-house areas to ensure Marriott brand compliance
• Partner with Front Desk to prioritize arrivals, VIPs, and special requests
• Respond promptly to guest concerns and service recovery opportunities
• Manage labor scheduling based on occupancy and productivity goals
• Control departmental expenses including supplies, linens, and equipment
• Maintain par levels and oversee ordering for housekeeping inventory
• Ensure compliance with OSHA standards and safe chemical handling practices
• Maintain a clean, organized, and safe work environment
• Support preventative maintenance reporting and coordination

Job description

We are seeking an experienced and hands-on Executive Housekeeper to lead the housekeeping department and ensure a clean, comfortable, and welcoming environment for our extended-stay guests. This role requires a leader who understands the nuances of longer guest stays, apartment-style suites, and the importance of maintaining consistency while managing efficient turnover and deep cleaning schedules.

Key Responsibilities

Leadership & Culture

• Lead, train, and inspire the housekeeping team, including room attendants and laundry associates
• Create a positive, accountable, and team-oriented work environment
• Conduct daily stand-up meetings to align the team on priorities and occupancy needs
• Coach team members to deliver consistent, high-quality service

Extended-Stay Operations Focus

• Oversee cleanliness and upkeep of suites with kitchens, living areas, and workspaces
• Manage stayover service schedules and deep cleaning rotations for long-term guests
• Ensure attention to detail in high-touch and high-use areas (kitchens, appliances, bathrooms)
• Balance efficiency with guest privacy and comfort

Quality Assurance & Brand Standards

• Inspect guest rooms, public spaces, and back-of-house areas to ensure Marriott brand compliance
• Partner with Front Desk to prioritize arrivals, VIPs, and special requests
• Respond promptly to guest concerns and service recovery opportunities

Financial & Inventory Management

• Manage labor scheduling based on occupancy and productivity goals
• Control departmental expenses including supplies, linens, and equipment
• Maintain par levels and oversee ordering for housekeeping inventory

Safety & Compliance

• Ensure compliance with OSHA standards and safe chemical handling practices
• Maintain a clean, organized, and safe work environment
• Support preventative maintenance reporting and coordination

Qualifications

• 2-3+ years of housekeeping leadership experience, preferably within Marriott or extended-stay brands
• Strong understanding of extended-stay housekeeping operations and service models
• Proven ability to lead and motivate teams in a fast-paced environment
• Strong attention to detail and organizational skills
• Excellent communication and problem-solving abilities
• Flexible schedule, including weekends and holidays

What We Offer

• Competitive salary + performance incentives
• Medical, dental, and vision benefits
• Paid time off and holiday pay
• Growth opportunities across the Soartress Hospitality portfolio
• A culture that values teamwork, accountability, and continuous improvement

Why This Role Matters

At TownePlace Suites, housekeeping is more than cleaning-It's about creating a space that feels like home. As Executive Housekeeper, you'll set the tone for that experience and lead a team that delivers it every day.