Executive Housekeeping Manager

Regis Corporation; Lancaster (Lancaster County); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

401K with employer matching

Salary starting at $24.00 per hour

Job summary

Springwood Hospitality is seeking an Executive Housekeeper for our Lancaster area hotels. You will oversee all housekeeping operations, ensuring guest rooms and public spaces meet brand standards and guest satisfaction targets.

Responsibilities include recruiting, training, and scheduling staff, managing budgets and labor, and coordinating with other departments to deliver exceptional service. This role requires strong leadership and a commitment to safety and quality.

Qualifications

• Experience managing hotel housekeeping operations.
• Ability to train and develop staff.
• Proven scheduling and budgeting skills.
• Strong guest service and safety awareness.

Responsibilities

• Oversee housekeeping operations for guest rooms and public areas.
• Ensure compliance with brand standards and procedures.
• Recruit, train, and schedule associates.
• Monitor labor costs and adjust staffing to meet demand.
• Provide equipment and supply management.
• Lead monthly departmental meetings and performance reviews.
• Handle guest concerns professionally.
• Support other departments as needed.

Skills

Staff management

Scheduling

Training

Recruitment

Budgeting

Guest service

Safety compliance

Job description

Thank you for your interest in our Fairfield by Marriott Inn & Suites TownePlace Suites by Marriott Lancaster!

Some of the benefits you will find working for Springwood Hospitality:

• 401K with employer matching contribution
• Multiple team member "thank yous" throughout the year, centered around holidays and special events
• Salary starting at $24.00 per hour.

Who We Are:

Fairfield Inn & Suites TownePlace Suites by Marriott is the newest dual Marriott hotel in Lancaster with 145 standard and suite guest rooms. Our guests are able to enjoy our fitness center and complimentary breakfast each morning.

Why Do We Do It:

The work that you do will be remembered for generations to come and thus we are in more than the hotel business; we are in the business of making a long-lasting impression on both business travelers and families that will want to return.

Your work here has meaning. You are here to improve the lives of your fellow team members, guests, owners, and our community. Every day you can improve lives in your own, unique way and we strive to do the same for you, but it all starts with you!

Why We Are Different:

We are focused on ensuring proper training not only for professional growth, but for personal development. We embody the Springwood Essentials in our daily work routine as well as utilize these same Essentials in our everyday life.

We look for creativity and self-leadership. People who don’t need to be told what to do to get things done. People who have an innate passion for making others’ lives better.

Position Title:

Executive Housekeeper

Immediate Supervisor:

General Manager

Major Function:

To oversee all aspects of the hotel cleaning operations including all guest rooms and common areas. These areas need to meet or exceed hotel, brand & company standards.

Essential Functions:

• Ensure departmental procedures are followed for all brand programs and execute all programs to achieve and exceed goals.
• Ensure Room Attendants/Housekeepers Clean and prepare guest rooms to Springwood Hospitality and Brand Standards.
• Brand standard including minutes per occupied room.
• Assists the laundry department by retrieving soiled linen from carts throughout the hotel, sorting laundry into correct size loads, utilizing industrial washers, dryers and pressers, folding and distributing the cleaned linen to storage closets and/or carts.
• Recruitment and selection of associates that fit the exact needs of the hotel.
• Training and proper orientation for all associates new and ongoing.
• Scheduling per operating guidelines as outlined by company standards.
• Monitor labor forecast and make scheduling adjustments to meet require parameters.
• Develop, motivate and orient all Housekeeping associates, providing ongoing direction to deliver excellent guest service.
• Ensure the associates have the necessary tools and supplies to be successful.
• Departmental meetings held at least monthly.
• Performance appraisals conducted in a timely manner.
• Follow all job safety policies, and report any incidents and/or hazards to your direct supervisor.
• Participate in the budget process and to operate within the budgeted guidelines while maintaining quality.
• Provide operational support to other departments in relation to housekeeping.
• Handle guest concerns, compliments and suggestions in a professional manner.
• Secures and maintains custody of equipment, keys and supplies at all times in order to protect and preserve hotel property.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Performs other duties as assigned, requested or deemed necessary by management.
• Provides assistance to other Associates and departments to contribute to the best overall performance of the department and hotel.