Executive Housekeeper - The Hotel Hershey

Hersheypark; Hershey (PA); On-site; USD 50,000 - 80,000; Full time

Job summary

Join a prestigious resort as an Executive Housekeeper, where you will lead a dedicated team to maintain the highest standards of cleanliness and guest satisfaction. In this role, you will oversee all housekeeping operations, ensuring that both public and private areas meet the exceptional standards set by the hotel. Your leadership will inspire a motivated staff, and your attention to detail will enhance the guest experience. This is a fantastic opportunity to work in a renowned establishment that values excellence and offers a supportive environment for its employees. If you have a passion for hospitality and a commitment to quality, this position is perfect for you.

Qualifications

• Minimum of 7 years of related experience in hospitality or luxury hotel.
• 5+ years of supervisory experience required.

Responsibilities

• Manage and coordinate all housekeeping functions for the hotel.
• Ensure cleanliness standards meet AAA and Forbes requirements.

Skills

Detail-oriented

Leadership

Communication

Flexibility

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Communications

Bachelor’s degree in Hospitality Management

Bachelor’s degree in Hotel Restaurant Management

Bachelor’s degree in Human Resources

Tools

Google Suite

Scheduling software

Job description

Executive Housekeeper - The Hotel Hershey

Job Category: Hotel/Resort Operations

Requisition Number: EXECU002662

Posted: January 29, 2025

Employment Type: Full-Time

Location: The Hotel Hershey, 100 Hotel Rd, Hershey, PA 17033, USA

Join the team at The Hotel Hershey, an award-winning resort best known for its refined elegance, signature services, and abundant amenities. The Hotel Hershey is situated high atop the town of Hershey and has 276 guest rooms, including 10 Villas with 48 luxury sleeping rooms, as well as 25,000 square feet of meeting and function space. The 1930's hotel is a recipient of both the Forbes Four-Star Award and the AAA Four-Diamond Award.

The Executive Housekeeper is responsible for managing and coordinating all functions of Housekeeping for Public areas, Back of House areas, Turndown Service, Night Cleaners, and Guest Rooms including the Villas at the Hotel Hershey.

Job Duties (Duties marked with an asterisk are essential functions of this job):

1. Direct the overall training and development of Union and Non-union staff. Provide strong leadership skills and be readily accessible to the staff. Support a highly motivated and trained staff that continually strives for excellence in service and cleanliness. Conduct line up meetings, weekly meetings, and assist with content creation and delivery of quarterly department meetings.*
2. Maintain or exceed standards of cleanliness and a consistently positive guest experience as documented by AAA and Forbes standards. Inspect hotel including rooms, back of house, and public areas to ensure standards are achieved. Conduct training and coaching sessions on chemical and equipment usage, departmental policies and the various components of the highest levels of service according to Hotel Hershey.*
3. Oversee the administrative functions of the Housekeeping office to ensure accurate record keeping, Lost and Found procedures through the department, maintain inventories of amenities, chemicals and other supplies to ensure items are in stock and reordered in a timely manner. Oversee electronic updating of rooms, assigning rooms, and tracking service refusals.*
4. Collaborate with the Engineering Department for Preventative Maintenance Program. The Executive Housekeeper will also assist and plan guest room and corridor renovations.*
5. Ensure proper scheduling of all staff (union and non-union), as well as related payroll procedures.*
6. Assist the Director of Rooms on Annual Budgets and Capital projects for the Housekeeping Department.*
7. Perform other duties as assigned.

Qualifications:

1. Minimum of 7 years of related experience.
2. Industry Experience - Hospitality/Tourism, Luxury Hotel
3. Minimum of 5 years of supervisory experience.
4. 18 years of age or older.
5. Bachelor’s degree - Business Administration, Communications, Hospitality Management, Hotel Restaurant Management, Human Resources
6. Relevant work experience can be substituted for education - 7 years

Knowledge, Skills, and Abilities:

1. Proficient working with details on a daily basis for prolonged periods of time.
2. Skilled in the use of Google Suite applications, including Sheets and Docs.
3. Proficient in using scheduling software and other relevant systems.
4. Flexibility to adjust to changing priorities and guest needs.

Job Demands:

1. Climbing Ladders Occasional (<33%)
2. Reaching Forward Occasional (<33%)
3. Climbing Stairs Occasional (<33%) (100ft maximum height)
4. Lifting Occasional (<33%) (50lbs maximum weight)
5. Reaching Overhead Occasional (<33%)
6. Finger Dexterity Occasional (<33%)
7. Hand/Eye Coordination Occasional (<33%)
8. Stooping Occasional (<33%)
9. Bending Occasional (<33%)
10. Sitting Occasional (<33%)
11. Standing Frequent (34-66%)
12. Walking Frequent (34-66%)

This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices). This job regularly requires verbal communication of detailed information to others either by phone or in person. Substantial movements (motions) of the wrists, hands, and/or fingers (Repetitive motion). The position is subject to atmospheric conditions. One or more of the following conditions that affect the respiratory system of the skin: fumes, odors, dust, mists, gases, or poor ventilation. The position is subject to hazards. Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals. The position is subject to both environmental conditions. Activities occur inside and outside.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer