Executive Housekeeper (Shipboard)

Four Seasons; Miami (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive Salary

Comprehensive benefits package

Complimentary Dry Cleaning for Uniform

Complimentary Employee Meals

Job summary

Four Seasons Yacht is seeking an experienced Shipboard Executive Housekeeper to lead the housekeeping team aboard the luxury vessel. You will ensure the highest standards of cleanliness in guest suites, crew areas, and public spaces while upholding the brand's exceptional guest experience.

The role requires five years of luxury hotel or cruise ship experience, fluency in English, and strong leadership and organizational skills to manage schedules, laundry operations, and inventory across the

Qualifications

• Minimum five years experience as Executive Housekeeper in luxury hotels or onboard cruise line.
• Must have luxury sea-going experience.

Responsibilities

• Maintain the highest standard of cleanliness in all guest suites, Officers and Crew cabins, and crew areas.
• Maintain cleanliness of all indoor areas of the ship.
• Responsible for the smooth operation of the ship laundry and linen room operation.
• Ensure suites are ready to receive passengers prior to embarkation.
• Ensure that daily inspection of guest suites and public spaces is carried out and standards maintained.
• Supervise the Housekeeping Supervisor and inventory control.
• Train staff to company brand standards and service sequences.
• Oversee compliance with SOPs and periodic deep cleaning.

Skills

Fluent English

Strong organizational skills

Interpersonal skills

Communication skills

Leadership

Teamwork

Tools

MS Office

Otalio

MXP

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

Four Seasons Yacht I

With elegant lines and sweeping ocean views, our spectacular yacht is home to 95 expansive suites and guest rooms, alongside a world-class choice of dining, wellness, and entertainment. It delivers numerous industry firsts to the yacht category — including the largest accommodations in the class, virtually endless ways to connect and configure suites, and Four Seasons unparalleled hospitality extended across the world’s oceans for the very first time.

679 ft in length // 34,000 Gross Tonnage// 95 Suites // 1:1 Guest/Staff Ratio

Each of the yacht’s 95 suites will offer panoramic views through floor-to-ceiling windows and access to expansive private terraces.

About The Role

The primary responsibility of the Shipboard Executive Housekeeper is to ensure guest satisfaction by delivering world class in-suite service with the highest standards of cleanliness which consistently and effectively reflects the luxurious nature of FSY. Overall responsibility for the cleanliness, maintenance and guest service in all guest suites and the cleanliness of public areas and crew areas.

What You Will Do

• Maintain the highest standard of cleanliness in all guest suites, Officers and Crew cabins, and crew areas.
• Maintain cleanliness of all indoor areas of the ship.
• Responsible for the smooth operation of the ship laundry and linen room operation.
• Ensure suites are ready to receive passengers prior to the start of each embarkation.
• Ensure that daily inspection of guest suites and public spaces are carried out and that Company’s high standards of cleanliness and passenger service are maintained throughout the vessel.
• Responsible for the distribution and proper storage of guest luggage and off loading at the end of the cruise.
• Ensure that all staff are fully trained to the outlined company brand standards and sequence of service.
• To include operational procedures (SOP), general ship and up to date voyage / cruise information.
• Supervise the Laundry operation to ensure that that all laundry activities are carried out efficiently and in accordance with company standard.
• Maintain current inventories of all items required for the proper fulfillment of assigned duties within the Housekeeping department. Ensure that all requisitions are closely monitored, and waste is minimized.
• Ensure that all Housekeeping areas are properly staffed, equipped (up to required par levels) and set up; Maintain cleanliness and stocking of all pantries and lockers.
• Report any maintenance issues.
• Responsible to order replenishment stock of all items used in Housekeeping Dept.
• Ensure monthly ship’s inventory of all uniforms, linen, and amenities are carried out.
• Create Ship Inspection Report once a month from inspection with Senior Officers.
• Supervise the Housekeeping Supervisor in a function to keep the flower and plants program well maintained throughout the vessel
• Ensure that the Housekeeping team follows departmental procedures and company guidelines to provide consistency of service. Conduct regular inspections of suites, public areas, crew cabins and crew areas.
• Train, supervise and apply corrective actions regarding Public Health programs within the department.
• Ensure periodic deep cleaning for all areas.

What You Bring

Minimum of five years related experience as an Executive Housekeeper in luxury hotels and/or onboard cruise line. Must have previous luxury sea going experience.

• Familiar with basic shipboard operation.
• Fluent in written and spoken English and in additional language(s).
• Knowledge of general office practices, procedures and equipment.
• Ability to prioritize tasks and work independently.
• Strong organizational, interpersonal and communication skills.
• Ability to interact with senior-level management and owner representatives.
• Adherence to specific scheduled working hours yet being flexible to operational requirements.
• Ability to interact professional in an international team.
• Capable to perform assigned duties under pressure (time constraints) and in a constant changing environment.
• Easily adapts to change.
• Outgoing personality.
• Open minded and flexible.
• Well-groomed and neat in appearance.
• Possess ability to lead and make decisions. Good administrative skills.

Preferred

• Previous luxury cruise ship experience
• Fluency in additional language (s)

Required Computer Skills

• Proficient in MS Office (PowerPoint, Word, Excel and Outlook)

Knowledgeable in using onboard systems like Otalio, MXP.

What We Offer

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Dry Cleaning for Employee Uniforms while onboard
• Complimentary Employee Meals while onboard

Schedule & Hours

4 months on/2 month off contracts.

Four Seasons is an Equal Opportunity, affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal