Executive Housekeeper: Luxury Resort Leader

Miraval Resorts & Spas; Tucson (AZ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

iAm Days

Wellbeing or Tuition reimbursement

Health, dental, and vision after 30‑d

Daily colleague meals

Competitive wages

Paid Time Off

Retirement Savings Plan with company  

Employee stock purchase plan

Discounted Hyatt nights

Access to resort facilities

Free Hyatt hotel nights (FT role)

Department-based options

Job summary

Miraval Arizona Resort and Spa is seeking an Executive Housekeeper to oversee all housekeeping and laundry operations, directing teams to achieve the highest standards of cleanliness and guest comfort. The role requires budgeting, strategic planning, and leadership of a large team to deliver Miraval service excellence.

You will develop budgets, implement rooms programs, coach leaders, and ensure safety and guest satisfaction while upholding resort standards across departments.

Qualifications

• Excellent verbal and written communication skills.
• Able to maintain composure and demonstrate good judgement in difficult situations.
• Basic understanding of the impact of financial aspects of an operation such as budgets, revenue, and labor.
• Proven organizational, multi-tasking and time management skills with attention to detail.
• Demonstrated ability to work in a rapidly changing environment.
• Proficient in basic computer functions necessary to operate in a windows environment and adaptable to new technology.
• Demonstrated ability to hold self and others accountable.
• Ability to work any schedule, including weekends, holidays, nights, and variable shifts.
• 4 years or more of progressive Housekeeping or Rooms experience (typically with Hyatt).
• Service oriented style with professional presentations skills.
• Proven leadership skills.
• Hotel/Hospitality degree an asset.
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line

Responsibilities

• Responsible for short and long term planning and the management of the Housekeeping operations.
• Develop and recommend the budget, marketing plans and objectives and manages within those approved plans.
• Implement and maintain Rooms sales/marketing programs.
• Direct and oversee development of employees and leaders.
• Hire, train, empower, coach and counsel, performance and salary reviews.
• Direct the payroll, reports, forecasts, inventory and budget for rooms operations.
• Resolve customer complaints to maintain high customer satisfaction and quality.
• Implement procedures to increase guest and colleague satisfaction.
• Maintain Miraval standards of service and ensure their implementation.
• Communicate all relevant information to leaders, peers, and Colleagues in a timely fashion.

Skills

verbal and written communication

composure & judgement

financial awareness

organizational skills

adaptability

Windows knowledge

accountability

flexible scheduling

leadership experience

customer service

hospitality mindset

Education

Hotel/Hospitality degree asset

Tools

Windows OS

Job description

Miraval Arizona Resort and Spa is seeking an Executive Housekeeper to oversee all housekeeping and laundry operations, directing teams to achieve the highest standards of cleanliness and guest comfort. The role requires budgeting, strategic planning, and leadership of a large team to deliver Miraval service excellence.

You will develop budgets, implement rooms programs, coach leaders, and ensure safety and guest satisfaction while upholding resort standards across departments.