Executive Housekeeper - Live Hotel

Live! Casino and Hotel Maryland; Hanover (MD); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dedicated Executive Housekeeper to oversee daily operations and ensure high cleanliness standards. This role emphasizes leadership, employee engagement, and guest satisfaction in a dynamic casino environment. You'll manage housekeeping staff, conduct inspections, and ensure all areas meet quality standards. The ideal candidate will possess strong communication and organizational skills, thrive under pressure, and be adaptable to various shifts. Join a vibrant team where hard work meets fun and enjoy comprehensive benefits and career growth opportunities.

Benefits

Comprehensive health benefits

Life insurance

Disability coverage

Retirement options

Paid time off

Tuition reimbursement

Wellness center

Career growth opportunities

Rewards programs

Free parking

Qualifications

• Four-year degree or equivalent management experience required.
• Proficiency in English, additional languages are a plus.

Responsibilities

• Provide clear direction and manage guest satisfaction.
• Conduct inspections to maintain cleanliness and safety standards.
• Assist in training and development of team members.

Skills

Effective communication skills

Interpersonal skills

Scheduling and problem-solving

Attention to detail

Ability to read and interpret instructions

Education

Four-year degree or equivalent management experience

Tools

Microsoft Office applications

Job description

The Executive Housekeeper is responsible for the day-to-day operations of the assigned areas within the department to ensure Live! Casino & Hotel standards are maintained by all team members. The position provides leadership to enhance employee engagement and guest satisfaction. Ensures cleanliness and appearance standards for all housekeeping areas, including guest rooms, back of house, and public areas. Assists in managing all levels of housekeeping staff and effectively manages diverse personalities. Implements a calm environment under pressure, focusing on employee engagement and guest satisfaction.

Responsibilities

Where You'll Make An Impact :

1. Provides clear direction, establishes goals and time frames, manages guest satisfaction, and monitors progress.
2. Conducts pre-shifts for effective communication and manages team productivity.
3. Works with team members to ensure their success, assisting with daily duties such as room quality control, guest requests, and equipment maintenance.
4. Assists in training and development, performs coaching and disciplinary actions, and conducts performance reviews.
5. Ensures team members have necessary tools, maintains floor presence, and addresses issues promptly.
6. Conducts inspections to maintain cleanliness, coordinates with maintenance, and follows safety standards.
7. Deals effectively with guests, addressing issues with patience, tact, and diplomacy.
8. Maintains service standards, understands hotel features, and embodies professional community interaction.

Skills to Help You Succeed :

• Ability to read and interpret instructions and directions.
• Effective communication skills with guests and staff.
• Interpersonal and written communication skills.
• Scheduling, problem-solving, and attention to detail.
• Confidentiality and a second language are a plus.

Qualifications

Must-Haves :

• Four-year degree or equivalent management experience.
• Ability to obtain licensing as required by the State Gaming Agency.
• Proficiency in English, additional languages are a plus.
• Excellent communication, negotiation, and decision-making skills.
• Strong organizational and interpersonal skills, with attention to detail.
• Availability to work all shifts, including weekends, and adapt to business demands.
• Ability to work under stress, professional appearance, and willingness to learn.
• Proficiency in Microsoft Office applications.

Physical Requirements :

• Lifting, pushing, pulling up to 20 lbs.
• Occasional bending, kneeling, sitting.
• Frequent walking and standing.
• Use of stairs and elevators.

What We Offer

• Comprehensive health benefits, life insurance, disability coverage, retirement options, paid time off, tuition reimbursement, wellness center, career growth opportunities, rewards programs, bonuses, free parking, meals, and discounts.

Life at Live!

Individuals chosen to be part of the Live! Team can expect :

• An exciting, unique experience.
• Power and responsibility to prioritize service and community.
• Diversity appreciation and team cohesion.
• Tools and resources for career growth.
• Hard work combined with fun.
• A high-energy, 24/7 casino environment with a culture of fairness, teamwork, and fun.
• A fast-paced environment requiring urgency and energy.
• Exposure to smoke, bright lights, and loud noises.