Executive Housekeeper — Lead Guestroom & Service

Paycom; Rapid City (SD); On-site; USD 42,000 - 65,000; Full time

Job summary

Paycom seeks an Executive Housekeeper in Rapid City, SD to manage the housekeeping department and ensure a clean, safe, welcoming environment for guests and staff. The role supervises guest rooms, public areas, laundry and inventory, upholding brand standards and guest satisfaction.

The incumbent will coordinate schedules, train staff on safety and SOPs, perform performance reviews, and lead daily/weekly team meetings to sustain high service levels and operational efficiency.

Responsibilities

• Prepare employee schedules according to business forecasts, payroll budgets, and productivity requirements.
• Train all team members on safety, security, company policies, and SOPs, ensuring proper implementation and compliance.
• Conduct required performance reviews for direct reports and make recommendations for compensation adjustments in accordance with company policy.
• Be proactive in providing and training employees to deliver positive and memorable guest experiences.
• Conduct daily stand-up and monthly departmental meetings with housekeeping staff according to LHG and brand standards.
• Inspect guestrooms and internal/external public spaces daily, or more often based on usage and requirements.
• Maintain required PAR levels for housekeeping and laundry supplies; conduct monthly and quarterly inventories and adjust based on property needs.
• Monitor work orders and follow up with engineering to ensure timely completion of maintenance requests.
• Ensure completion of regular maintenance and cleaning projects on weekly, monthly, quarterly, or biannual schedules.
• Properly store, secure, and issue supplies as needed to meet business demands.
• Operate radios and computer systems efficiently and professionally to ensure accurate reporting and communication.
• Complete required paperwork, reports, and closing duties daily and timely.
• Participate in required Manager-on-Duty coverage as scheduled.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Focus the housekeeping department on contributing to property guest service scores and overall property image.
• Respond to all guest requests, complaints, situations, and accidents in an attentive, courteous, and efficient manner.
• Review guest request logs daily to ensure all requests have been met, addressing issues proactively.
• Maintain department expenses within budget guidelines (CPOR, % of Revenue, or other metrics), including payroll and all room department costs.
• Maintain standards regarding purchasing, invoices, and checkbook accounting.
• Comply at all times with LHG and brand standards, local, state, and federal regulations to ensure safe and efficient hotel operations.
• Comply with certification requirements as applicable (Food Handlers, Alcohol Awareness, CPR, First Aid, etc.).
• Ensure timely compliance with all Brand Quality Assurance standards.
• Establish and maintain an effective key control system for team member, guest, and visit"

Job description

Paycom seeks an Executive Housekeeper in Rapid City, SD to manage the housekeeping department and ensure a clean, safe, welcoming environment for guests and staff. The role supervises guest rooms, public areas, laundry and inventory, upholding brand standards and guest satisfaction.

The incumbent will coordinate schedules, train staff on safety and SOPs, perform performance reviews, and lead daily/weekly team meetings to sustain high service levels and operational efficiency.