Executive Housekeeper - Juniper Springs Resort

Mammoth Mountain; Mammoth Lakes (CA); On-site; USD 70,000 - 74,000; Full time

Benefits offered by this job

Free ski passes

Alterra resorts access

Ski lessons discounts

Equipment rental discount

Family vouchers

Retail discounts

401k match

Job summary

Mammoth Mountain in Mammoth Lakes, California, is seeking an experienced housekeeping leader to drive cleanliness and guest satisfaction in a fast-paced resort environment.

You will manage budgets, train staff, ensure safety and brand standards, and collaborate across departments to deliver outstanding guest experiences year-round.

Qualifications

• College degree in Hospitality Management, Business Administration, or related field preferred; equivalent progressive hotel operations experience will be considered.
• Minimum of 2 years' experience in hotel leadership role of at least 15 employees.
• Demonstrated success in training, developing, and retaining a large, diverse workforce.
• Proven track record of improving guest satisfaction scores, operational efficiency, and cost controls.
• Strong work ethic and integrity.
• Ability to effectively communicate with guests, employees, and management.
• Ability to perform under pressure and with deadlines.
• Advanced computer literacy (property management systems, scheduling software, inventory control, Word, Excel and Outlook).
• California State Driver's License (required). New residents from outside California must obtain a California driver's license within 10 days of establishing residency.

Responsibilities

• Leads the housekeeping department to deliver exceptional cleanliness and service standards, while managing departmental budgets, training and developing staff, and ensuring compliance with health, safety, and brand standards.
• Collaborates across departments to enhance the overall guest experience and maintain a positive, efficient workplace culture.
• In alignment with our core values—Empowerment, Authenticity, Collaboration, and Purpose—this role fosters an environment where team members are trusted to take ownership of their work, bring their authentic selves to the job, work together across all levels of the organization, and stay grounded in the shared purpose of creating outstanding experiences for every guest and homeowner.

Skills

Hotel leadership

Budget management

Staff training

Guest satisfaction

Communication

Bilingual English/Spanish

Education

Hospitality degree

Tools

PMS software

Scheduling software

Excel

Word

Outlook

Job description

Year Round

At Mammoth Mountain, you will live the dream!

Work and play in the majestic mountains with a free season pass that opens the doors to adventure at all Alterra Resorts. Your whole family can share this excitement with free skiing for dependents and a range of valuable discounts. It is more than a job; it is an opportunity to embrace the beauty of Mammoth Lakes, California.

Benefits And Perks Of Your Adventure Here

• Ski passes for dependents (spouse/child(ren)/domestic partners) includes free skiing at other Alterra Resorts
• Free skiing at all Alterra Resorts
• Ski/snowboarding lessons discounts
• Equipment Rental discount
• Friends and Family vouchers
• Retail & Food discount
• 401k with company match
• Offers of employment may be contingent upon successful completion of a background check

A Little About This Position

• Leads the housekeeping department to deliver exceptional cleanliness and service standards, while managing departmental budgets, training and developing staff, and ensuring compliance with health, safety, and brand standards.
• Collaborates across departments to enhance the overall guest experience and maintain a positive, efficient workplace culture.
• In alignment with our core values-Empowerment, Authenticity, Collaboration, and Purpose, this role fosters an environment where team members are trusted to take ownership of their work, bring their authentic selves to the job, work together across all levels of the organization, and stay grounded in the shared purpose of creating outstanding experiences for every guest and homeowner.

Requirements

• College degree in Hospitality Management, Business Administration, or related field (preferred); equivalent progressive hotel operations experience will be considered.
• Minimum of 2 years' experience in hotel leadership role of at least 15 employees.
• Demonstrated success in training, developing, and retaining a large, diverse workforce.
• Proven track record of improving guest satisfaction scores, operational efficiency, and cost controls.
• Strong work ethic and integrity.
• Ability to effectively communicate with guests, employees, and management.
• Ability to perform under pressure and with deadlines.
• Ability to solve problems using common sense and hotel policy.
• Advanced computer literacy (property management systems, scheduling software, inventory control, Word, Excel and Outlook).
• California State Driver's License (required). New residents from outside California must obtain a California driver's license within 10 days of establishing residency.
• Bilingual English/Spanish (preferred).
• Advanced knowledge of OSHA safety regulations and infection control (preferred).
• Proven ability to lead large, diverse teams and manage change effectively.
• In-depth knowledge of housekeeping operations, cleaning standards, and laundry procedures.
• Strong financial judgement, including budgeting, labor forecasting, and cost control.
• Ability to train, develop, and retain staff while fostering accountability and engagement.
• Skilled in inspections, quality control, and ensuring compliance with brand/service standards.
• Conflict resolution and employee relations experience, including performance management.
• Knowledge of emergency procedures, risk management, and crisis response.

Pay: $70,304.00 - $73,732.50 per year

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

Mammoth Mountain is an equal opportunity employer.