Front Desk Agent | Columbia Hampton Inn

Columbia Hampton Inn; Columbia (PA); On-site; USD 26,000 - 38,000; Full time

Job summary

Shaner Hotels is opening a new Hampton Inn by Hilton in downtown Columbia, Pennsylvania. The 80-room hotel sits near Becker Pretzel Bakeries and the Susquehanna River, offering guests a historic yet modern experience. As part of the opening team, you will contribute to guest services, front desk operations, and the launch of this exciting property.

We seek energetic, service-driven individuals with a passion for hospitality who want to grow with a leading hotel operator.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to communicate clearly with guests, management, and co-workers.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Provide superior guest services including check-in/check-out; process all payments according to hotel requirements.
• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Handle guest complaints to ensure guest satisfaction.

Skills

Customer service

Bilingual English/Spanish

Education

High school diploma or equivalent

Job description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

Responsibilities

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

About the Team

Shaner Hotels has an exciting opportunity for you to join the opening team at our newest Hampton Inn by Hilton, located in beautiful downtown Columbia, Pennsylvania!

Set within the historic Becker Pretzel Bakeries Potato Chip Factory, this unique 80-room hotel blends local history with modern hospitality. Located within walking distance of the scenic Susquehanna River and historic downtown Columbia, our hotel will offer guests a memorable experience in one of Lancaster County's most charming communities.

Future plans for this exciting property include a first-floor restaurant, a rooftop lounge featuring breathtaking views of the Susquehanna River, a fitness center, and pet-friendly accommodations. As a member of our opening team, you'll have the opportunity to help bring this new hotel to life and create exceptional experiences for our guests from day one.

We are looking for energetic, passionate, and service-driven individuals who want to begin or grow their hospitality career with Shaner Hotels, a proven industry leader recognized for excellence in hospitality.

About Us

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

Job Info

• Job Identification 236240
• Posting Date 07/30/2026, 03:50 PM
• Locations 12 N 2nd St, Columbia, PA, 17512, US (On-site)
• Full Time or Part Time Full-Time/Part-Time