Executive Housekeeper

Hilton; Richardson (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

Hilton in Richardson, TX seeks an Executive Housekeeper to lead housekeeping operations on-site. You will supervise housekeeping and laundry teams, coordinate schedules, and ensure cleanliness and safety across guest areas.

The role requires maintaining inventory, training staff, and upholding brand standards while collaborating with other hotel departments. You will respond to guest requests, monitor quality, and contribute to cost control and budget planning, with a focus on guest satisfaction

Qualifications

• Strong organization skills to manage schedules, inventories and standards.
• Effective communication for guests, team members, and departments.
• Experience overseeing laundry operations and maintaining equipment.
• Ability to train, coach and develop housekeeping staff.
• Supervisory/management experience in housekeeping or hospitality.
• Knowledge of cleaning methods, chemical safety, and safety guidelines.
• Flexibility to work weekends and holidays.
• High school diploma or equivalent; hospitality/management coursework helpful.

Responsibilities

• Supervise housekeeping and laundry staff and coordinate daily work.
• Monitor quality across guest rooms and public areas; assign tasks.
• Manage inventory, ordering of supplies and linens; budget contribution.
• Enforce brand standards and safety procedures; conduct inspections.
• Support guest satisfaction; respond to service requests and concerns.
• Coordinate with other departments on room status and guest needs.
• Lead training, coaching, and performance development for staff.

Skills

Strong organization skills

Effective communication

Laundry operations oversight

Training and coaching

Supervisory experience

Cleaning methods and safety

Flexible schedules

Education

High school diploma or equivalent

Job description

Company Description

Hilton is a global hospitality leader with 27 world-class brands, operating more than 9,100 properties and over 1.3 million rooms across 143 countries and territories. For more than a century, Hilton has been guided by its vision to fill the earth with the light and warmth of hospitality, welcoming over 4 billion guests. Recognized as the No. 1 World’s Best Workplace by Great Place to Work and Fortune, Hilton focuses on creating an inclusive, supportive culture for its 500,000 team members worldwide. The company invests in innovative technology such as Digital Key Share, automated room upgrades, and seamless booking of connecting rooms to enhance the guest experience. Through the Hilton Honors loyalty program and app, nearly 250 million members enjoy rewarding stays and exclusive experiences, all managed conveniently from their smartphones.

Role Description

The Executive Housekeeper is a full-time, on-site role based in Richardson, TX, responsible for overseeing all housekeeping operations to ensure a clean, safe, and welcoming environment for guests and team members. Day-to-day responsibilities include supervising housekeeping and laundry staff, coordinating schedules, assigning tasks, and monitoring work quality across guest rooms and public areas. The role manages inventory and ordering of cleaning supplies and linens, implements brand standards and safety procedures, and conducts regular inspections to maintain high cleanliness and presentation standards. The Executive Housekeeper also supports guest satisfaction by responding to service requests and concerns, partners with other hotel departments to coordinate room status and special needs, and leads training, coaching, and performance development for the housekeeping team. Administrative duties include maintaining records, reporting on departmental performance, and contributing to budget planning and cost control initiatives.

Qualifications

• Possess strong organization skills and attention to detail to manage schedules, inventories, and housekeeping standards.
• Demonstrate effective communication and customer service skills for interacting with guests, team members, and other hotel departments.
• Have experience overseeing laundry operations, including handling linens, coordinating workflow, and maintaining equipment and quality.
• Show aptitude for training, coaching, and developing housekeeping and laundry team members in procedures, safety, and guest service.
• Previous supervisory or management experience in housekeeping or hospitality operations.
• Knowledge of cleaning methods, chemical safety, and occupational health and safety guidelines.
• Ability to work flexible schedules, including weekends and holidays, as required in hotel operations.
• High school diploma or equivalent; additional hospitality or management coursework or certifications are beneficial.