Executive Housekeeper

Hireology, Inc.; Provo (UT); On-site; USD 42,000 - 60,000; Full time

Job summary

Residence Inn Provo, part of NCG Hospitality, is seeking an Executive Housekeeper to lead housekeeping operations and drive guest satisfaction. You will manage the housekeeping, laundry, and public area teams, while upholding brand standards and safety protocols.

The role emphasizes training, team development, and cost management in a fast-paced hotel environment, with opportunities for growth within the organization.

Qualifications

• Two or more years of supervisory experience.
• Housekeeping or related work experience.
• Motivated to maintain excellent customer service reputation.
• Strong oral communication and interpersonal skills.
• Strong attention to detail and excellent organizational skills.
• Ability to work effectively and efficiently in a fast-paced setting.

Responsibilities

• Oversee housekeeping, laundry, and public area team, overseeing hiring, training, scheduling, and performance management.
• Foster an inclusive and supportive work environment where team members feel valued and motivated to succeed.
• Provide consistent training and coaching to ensure high performance and team growth.
• Establish and maintain systems, checklists, and inspection programs to ensure cleanliness, efficiency, and consistency.
• Perform hands-on housekeeping tasks when needed, supporting team efforts across all areas.
• Ensure compliance with health, safety, sanitation, and key control procedures.
• Deliver superior room and public area cleanliness that meets or exceeds brand and guest expectations.
• Monitor and control departmental costs (labor, inventory, linen management).

Skills

Supervisory experience

Housekeeping experience

Customer service

Oral communication

Attention to detail

Organizational skills

Fast-paced

Job description

Executive Housekeeper

Join a 2026 USA Today Top Workplace Winner!

The Executive Housekeeper position is more than a job, it's an opportunity to make a meaningful impact across our growing organization. At Residence Inn Provo hotel you'll collaborate with talented professionals who are passionate about supporting our teams, enhancing the guest experience, and driving business success. We believe our people are our greatest asset, which is why we invest in your growth through mentorship, development opportunities, and the resources you need to succeed, all while staying true to our core values of Growth, Fun, Trust, and Responsibility.

We take great pride in the inclusive and engaging culture we've built, which has contributed to our award-winning workplace recognition. As part of our corporate team, you'll play an important role in supporting our hotels, team members, and company initiatives while helping shape the future of Residence Inn Provo hotel.

How You'll Make An Impact

Our high-spirited Executive Housekeeper enjoys overseeing all housekeeping operations of the property in order to ensure that our guests receive clean and comfortable accommodations each and every stay.

Leadership & Team Development

• Manage the housekeeping, laundry, and public area team, overseeing hiring, training, scheduling, and performance management
• Foster an inclusive and supportive work environment where team members feel valued and motivated to succeed
• Provide consistent training and coaching to ensure high performance and teamgrowth

Operational Excellence & Compliance

• Establish and maintain systems, checklists, and inspection programs to ensure cleanliness, efficiency, and consistency
• Perform hands-on housekeeping tasks when needed, supporting team efforts across all areas
• Ensure compliance with health, safety, sanitation, and key control procedures

Guest Experience & Cost Management

• Deliver superior room and public area cleanliness that meets or exceeds brand and guest expectations.
• Monitor and control departmental costs, including labor, inventory, and linen management.

To Be Successful In This Role, You'll Bring

• Two or more years of supervisory experience
• Housekeeping or related work experience
• Motivated to maintain excellent customer service reputation
• Strong oral communication and interpersonal skills
• Strong attention to detail and excellent organizational skills
• Ability to work effectively and efficiently in a fast-paced setting

Why You'll Love Working Here

Career Growth

• Personalized career development and advancement opportunities
• Leadership training, mentorship, and educational assistance
• Opportunities to grow across 35 hotels and our Corporate Office

Team Member Perks

• Worldwide hotel discounts and complimentary stays atNCG Hospitality-managed hotels
• Referral and incentive programs to earn additional rewards
• Paid Volunteer Hours, recognition programs, and appreciation events

Health & Wellness

• Medical, dental, and vision coverage
• Paid Time Off, Paid Sick Time, and Employee Assistance Program
• HSA/FSA options, telehealth, wellness benefits, and more

Financial Benefits

• Competitive pay with same-day pay options
• 401(k) with generous company match
• Performance bonuses for eligible positions

Financial Benefits

• Competitive pay with same-day pay options
• 401(k) with generous company match
• Performance bonuses for eligible positions

Ready To Grow With Us?

Take the next step in your career with NCG Hospitality! Explore our current opportunities and discover what makes our team a great place to grow.

Visit ncghospitality.com to explore all current openings and view this short video on Who Is NCG Hospitality.